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- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Other info: Be part of a diverse team that values kindness and respect.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Strong communication skills and technical support experience required.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As a Technical Support Partner, you\’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we\’re known for. You\’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.Key Responsibilities It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include: – Offering exceptional customer service to our customers by showing empathy with their product related issue. – Keeping the customer up to date with product repairs. – Adhering to the business systems and processes to minimise loss and protect profitability. – Troubleshooting technical issues as a first point of resolution where possible. – Supporting the wider shop team with general shop-keeping tasks and customer service. Essential skills/experience you\’ll need – Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders. – High level of product knowledge and expertise. – Technical support experience. Desirable skills/experience you may have – Experience in a customer facing retail environment. – Ability to troubleshoot product related issues.
About The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Technical Support Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Partner
✨Tip Number 1
Get to know the company inside out! Research John Lewis and its values, especially around customer service and teamwork. This will help you connect your experience with what they’re looking for during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to electrical products and how you would resolve them. Being able to demonstrate your problem-solving abilities can really impress the interviewers.
✨Tip Number 3
Show off your communication skills! Prepare examples of how you've effectively communicated with customers or suppliers in the past. This is key for a role that involves liaising with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at John Lewis.
We think you need these skills to ace Technical Support Partner
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be engaging with customers and suppliers, make sure your application highlights your communication skills. Use examples that showcase how you've effectively resolved issues in the past.
Demonstrate Your Technical Know-How: We want to see your expertise! Include specific technical skills or experiences that relate to troubleshooting electrical products. This will help us understand how you can contribute to our team.
Emphasise Customer Service Experience: As a Technical Support Partner, exceptional customer service is key. Share any relevant experiences where you've gone above and beyond for customers, showing empathy and understanding.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Products Inside Out
As a Technical Support Partner, you'll need to demonstrate a high level of product knowledge. Before the interview, make sure you research the electrical products sold at John Lewis. Familiarise yourself with common issues and troubleshooting techniques so you can confidently discuss how you'd handle customer queries.
✨Showcase Your Customer Service Skills
This role is all about exceptional customer service. Prepare examples from your past experiences where you've shown empathy and effectively resolved customer issues. Think about how you can convey your passion for helping others during the interview.
✨Practice Your Communication Style
Good communication is key in this role, especially when liaising with suppliers and internal teams. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing technical issues in an easy-to-understand way.
✨Embrace the Partnership Culture
John Lewis prides itself on being a partner-driven business. During your interview, express your understanding of their values and how you can contribute to a positive work environment. Share your thoughts on teamwork and how you can help create a space where everyone feels they belong.