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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service every day.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options and be part of a supportive, inclusive culture.
- Why this job: Make a real impact while growing your leadership skills in a dynamic retail environment.
- Qualifications: Experience leading teams in fast-paced settings is essential; passion for people is a must.
- Other info: Roles may require pre-employment vetting; apply quickly as vacancies close early.
The predicted salary is between 28800 - 43200 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager of Customer Assistants, you\’ll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You\’ll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and no two days are the same. On a day-to-day basis, you\’ll be responsible for:
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Developing a clear resourcing strategy to ensure the recruitment of Partners with the capability, aspiration, and passion to deliver outstanding service.
Essential skills/experience you\’ll need
Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a people specialist and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Full-time to include evenings and weekends.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We uphold our Never Knowingly Undersold promise on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.
As Partners, we share ownership and its rewards. We contribute to our success, work together through good and challenging times, and treat everyone with kindness and respect.
We all own making the Partnership a place where we belong. Embracing our differences and creating an environment where we’re free to be ourselves and thrive. Growing individually and collectively.
As Partners, we make a difference. And we all own it.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with information about vetting during recruitment. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.
- Apply promptly, as vacancies can close early if we receive a high number of applications.
- We support flexible working to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this further with the hiring manager during your interview.
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Team Manager JL Selling employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager JL Selling
✨Tip Number 1
Familiarise yourself with the John Lewis Partnership's values and culture. Understanding their commitment to customer service and employee empowerment will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills in a fast-paced environment. Highlight situations where you've empowered your team or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of John Lewis Partnership. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Team Manager position.
✨Tip Number 4
Be ready to discuss your approach to building relationships with both customers and team members. The role emphasises genuine connections, so think about how you can convey your interpersonal skills effectively during the interview.
We think you need these skills to ace Team Manager JL Selling
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Team Manager position. Understand the key responsibilities and essential skills required, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Ensure your CV reflects your leadership experience in a fast-paced, customer-focused environment. Highlight specific achievements that demonstrate your ability to empower teams and drive customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to creating exceptional customer experiences. Use specific examples from your past roles to illustrate how you embody the values of John Lewis Partnership.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a large team in a fast-paced environment, focusing on empowerment and professional development.
✨Understand the Customer Experience
Familiarise yourself with the customer journey at John Lewis and Waitrose. Be ready to discuss how you would enhance customer satisfaction and create a seamless shopping experience, as this is a key responsibility of the role.
✨Build Relationships
Emphasise your ability to build genuine relationships with both customers and internal stakeholders. Think of specific instances where you've fostered strong connections and how that positively impacted your team or customer service.
✨Discuss Recruitment Strategies
Since developing a clear resourcing strategy is part of the role, be prepared to talk about your experience in recruitment. Share your thoughts on what qualities you look for in potential Partners and how you would ensure they align with the company's values.