Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure smooth customer deliveries and top-notch service.
- Company: Join the renowned John Lewis brand with a commitment to excellence.
- Benefits: Competitive salary up to £40,000, flexible hours, and career development.
- Other info: Dynamic role with opportunities for growth until March 2027.
- Why this job: Make a real impact in logistics while enhancing customer satisfaction.
- Qualifications: Experience in transport operations and people management required.
The predicted salary is between 35000 - 40000 £ per year.
About the role
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You’ll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business‑wide metrics.
Expected Salary – Up to £40,000 depending on experience
Contract type – This contract is a secondment contract until the end of March 2027
Location – Killingworth‑ Newcastle – Customer Delivery Hub
Hours – Various full‑time hours – Day shift 10:00‑18:00 (one week, Mon‑Fri) and back shift 14:00‑22:00 (three weeks, Tue‑Sat). You’ll need to be open to flexible working hours as this role has the head of branch, out‑of‑hours, and key holder responsibilities. During these times you will be held accountable for the site's business continuity procedure.
Key responsibilities
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
- Ensuring daily communication with the transport planning team.
- Managing the day‑to‑day running of the transport office (for example, schedules and conference calls).
- Act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
- Be accountable for the site's business continuity procedure during out‑of‑hours, including head of branch and key holder duties.
Essential skills/experience you'll need
- Knowledge of transport operations.
- Current driving licence.
- People management experience.
Desirable skills/experience you may have
- Knowledge of Legal Compliance.
- Experience of managing disciplinaries and grievances.
- C1 UK Driving Licence.
- Hiring Manager / Recruitment experience.
- Incident management experience.
- Transport Manager CPC.
Team Manager Customer Delivery Hub employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Customer Delivery Hub
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at John Lewis or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent news. We want you to show how your experience aligns with their goals, especially in customer delivery and operational excellence.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to team management and operational challenges. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager Customer Delivery Hub
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management experience and any knowledge of transport operations to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Manager role. Share specific examples of how you've successfully managed teams and improved operations in the past.
Showcase Your Compliance Knowledge: Since legal compliance is key in this role, don’t forget to mention any relevant experience you have. Whether it’s managing grievances or understanding transport regulations, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Operations
Familiarise yourself with the ins and outs of transport operations. Brush up on key terms and processes related to supply chain management, as well as any legal compliance rules that might come into play. This will show your potential employer that you’re not just a people manager but also someone who understands the technical side of the role.
✨Showcase Your People Skills
As a Team Manager, you'll be leading a group of Partners, so it's crucial to demonstrate your people management experience. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved team dynamics. This will help illustrate your ability to maintain effective communication and relationships across the site.
✨Be Ready for KPI Discussions
Since monitoring and analysing department KPIs is a key responsibility, come prepared to discuss how you've used data to drive improvements in previous roles. Think of specific metrics you've worked with and how you’ve leveraged them to enhance performance. This will highlight your analytical skills and commitment to continuous improvement.
✨Flexibility is Key
Given the flexible working hours required for this role, be ready to discuss your availability and willingness to adapt. Share any experiences where you've successfully managed out-of-hours responsibilities or dealt with unexpected challenges. This will reassure the hiring manager that you're up for the demands of the job.