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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join the UK's largest employee-owned business with a focus on innovation.
- Benefits: Enjoy flexible working, career growth, and being part of a supportive community.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
- Why this job: Make a real impact by empowering your team and enhancing customer journeys.
- Qualifications: Experience in leading teams in fast-paced environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
About The Partnership
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note
- It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching the values and mission of the Partnership. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your people skills! As a Team Manager, you'll need to demonstrate your ability to lead and inspire others. Think of examples from your past experiences where you've empowered your team or resolved conflicts, and be ready to share those stories during your interview.
✨Tip Number 3
Show your passion for customer service! Be prepared to discuss how you've gone above and beyond to ensure customer satisfaction in previous roles. This will highlight your commitment to creating exceptional shopping experiences, which is key for this position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining the Partnership. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, make sure to highlight your experience in leading and inspiring teams. We want to see how you've empowered others and created a positive environment where everyone can thrive.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what it takes to succeed.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team management. We want to know the real you!
Apply Early: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Inside Out
Make sure you understand the principles of exceptional customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers. This will show that you’re not just familiar with the concept, but that you live it.
✨Showcase Your Leadership Style
Prepare to discuss how you empower and inspire your team. Think of specific instances where you’ve developed your team members or created a supportive environment. This is crucial for a Team Manager role, so highlight your people skills!
✨Build Genuine Relationships
Since building relationships is key, think about how you can demonstrate this in your interview. Share stories about how you’ve connected with both customers and colleagues, and how those relationships have led to positive outcomes.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a dissatisfied customer or a team conflict. Prepare by thinking through potential scenarios and your approach to resolving them, showcasing your problem-solving skills and emotional intelligence.