At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic role with a focus on creativity and continuous learning.
- Why this job: Make a real impact by shaping the customer experience at John Lewis.
- Qualifications: Experience in retail, strong coaching skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the Role
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example, headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential Skills & Experience
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable Skills & Experience
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Service & Selling Coach in Southampton employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Service & Selling Coach, you'll not only have the opportunity to develop your coaching skills but also contribute to a legacy of outstanding customer service in a supportive environment. With comprehensive training programmes and a commitment to employee development, you will thrive in a role that is both meaningful and rewarding, all while being part of a renowned brand that values its Partners.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Selling Coach in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Service & Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can deliver training in engaging ways. Be ready to share examples of how you've adapted your coaching style to different learning preferences in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Service & Selling Coach in Southampton
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of a Service & Selling Coach. We’re looking for specific examples of your coaching and training abilities, so don’t hold back on showcasing your past successes!
Be Creative in Your Approach:Since creativity is key in delivering engaging training sessions, feel free to express your unique style in your application. Whether it’s through your writing style or the examples you choose, show us how you can think outside the box when it comes to training and coaching.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of John Lewis and its customer service ethos. Understand their values and how they differentiate themselves in the retail space. This will help you demonstrate your passion for the brand during the interview.
✨Showcase Your Coaching Skills
Prepare to discuss your previous experiences in coaching or training others. Think of specific examples where you've successfully improved someone's skills or performance. Be ready to explain your approach to different learning styles, as this is key for the role.
✨Engage with Scenarios
Expect scenario-based questions that assess your problem-solving and customer service skills. Practice responding to these types of questions by thinking about how you would handle various situations on the shop floor, especially when it comes to training new Partners.
✨Be Tech-Savvy
Familiarise yourself with the technology and systems used in retail training, such as learning platforms and devices. Being able to discuss your comfort level with these tools will show that you're ready to hit the ground running and support your team effectively.
