At a Glance
- Tasks: Join our 3-month trainee programme to become a qualified Customer Delivery Installer.
- Company: Be part of John Lewis, the UK's largest employee-owned business.
- Benefits: Enjoy flexible working, great pay, and a supportive team environment.
- Other info: Embrace a culture of kindness and respect while growing your career.
- Why this job: Deliver joy by installing products that customers love right in their homes.
- Qualifications: Must have a UK B-Category driving licence and great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
As a Driver Trainee Installer, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. You will drive vehicles up to 7.5 tonnes. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Complete our 3 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Maintaining a safe working environment. This role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- UK B-Category manual driving licence with no more than 6 points.
- Have great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
Desirable skills/experience you can bring
- Previous experience in installation and customer delivery driving.
Important points to note
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Customer Delivery Hub, 7.5T Driver Trainee in Southampton employer: John Lewis & Partners
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Our comprehensive 3-month training programme for the Customer Delivery Hub role not only equips you with essential skills but also opens doors for personal and professional growth within a supportive environment that prioritises work-life balance and inclusivity. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the unique benefits of being a Partner in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, 7.5T Driver Trainee in Southampton
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show that you understand what they stand for, it’ll make you stand out as a candidate who truly fits in with their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, being able to express yourself clearly and confidently is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled unexpected situations. This will demonstrate your ability to think on your feet, which is super important in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the John Lewis team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Delivery Hub, 7.5T Driver Trainee in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about the opportunity to become a part of the John Lewis team and deliver that top-notch service to our customers.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've got any previous experience in delivery or installation, shout about it! We love seeing how your background aligns with what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Familiarise yourself with the John Lewis brand and its values. Understand what makes their customer service stand out and be ready to discuss how you can embody that in your role as a Driver Trainee Installer.
✨Show Off Your Communication Skills
Since great verbal communication is key, practice speaking clearly and confidently. Think about examples from your past where you've successfully communicated with customers or worked in a team, and be prepared to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to handle unexpected situations, especially in a delivery or installation context. Be ready to explain how you approached these challenges and what solutions you found, showcasing your ability to think on your feet.
✨Get Hands-On with Technology
Brush up on your tech skills, especially related to installation. If there are specific products or technologies mentioned in the job description, do a bit of research so you can discuss them intelligently during the interview.
