At a Glance
- Tasks: Coach and train others in delivering exceptional customer service and sales techniques.
- Company: Join the UK's largest employee-owned business, John Lewis and Waitrose.
- Benefits: Enjoy flexible working, a supportive environment, and a sense of ownership.
- Other info: Be part of a diverse team that values kindness and respect.
- Why this job: Make a real impact by helping others thrive in their roles.
- Qualifications: Experience in retail, strong coaching skills, and great customer service.
The predicted salary is between 22050 - 26950 £ per year.
About the role As a Service headsets, devices, apps, new learning platforms, etc.). - Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need - Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback. - Good computer skills enabling you to facilitate and produce training on different systems. - Great customer service skills. - Experience of working in a customer-facing selling/retail environment. - Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have - Previous experience working as part of a team. - Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW. - Stakeholder management to build relationships with colleagues and subject matter experts.
About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference.
And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
Service and Selling Coach employer: John Lewis & Partners
John Lewis & Partners is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Milton Keynes, the company provides comprehensive training for its In-Store Customer Experience Specialists, ensuring that all team members have the skills needed to excel in their roles while fostering a sense of community and collaboration among staff.
