At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the UK's largest employee-owned business, committed to a happier world.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive environment.
- Other info: Early applications encouraged; some roles may require vetting checks.
- Why this job: Make a real impact by enhancing customer loyalty and trust through your coaching.
- Qualifications: Confidence in training, excellent customer service skills, and retail experience required.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As a Service & Selling Coach in one of our John Lewis shops, you\'ll help deliver a unique customer experience through exceptional service. You\'ll use your expertise to train and coach Partners, equipping them with the tools needed to provide the renowned John Lewis service, fostering customer loyalty and trust.
Key Responsibilities
- Conduct engaging training and coaching sessions for Partners, both in groups and individually, to enhance their service and selling skills.
- Provide constructive feedback to support Partners\' personal development.
- Innovate training delivery methods to accommodate various learning styles.
- Plan and deliver inductions for new Partners.
- Support technical training related to shopfloor tools such as headsets, devices, apps, and learning platforms.
- Maintain up-to-date knowledge and champion the highest standards of service associated with the John Lewis brand.
Essential Skills and Experience
- Confidence in delivering coaching and training, both in groups and individually, including peer feedback.
- Proficiency with computer systems to facilitate and produce training materials.
- Excellent customer service skills.
- Experience in a customer-facing retail environment.
- Ability to plan and prioritize workload effectively.
Desirable Skills and Experience
- Previous team-based work experience.
- Knowledge of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management skills to build relationships with colleagues and subject matter experts.
About The Partnership
We are the UK\'s largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, committed to building a happier world through our purpose and values. We foster an inclusive environment where everyone can thrive, grow individually and collectively, and make a meaningful difference.
Additional Information
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage early applications as vacancies may close early due to high demand. We support flexible working arrangements, including flexible hours, job sharing, and shorter contracts; please discuss options with the hiring manager during your interview.
#J-18808-LjbffrSelling & Service Coach in High Wycombe employer: John Lewis & Partners
At John Lewis, we pride ourselves on being the UK's largest employee-owned business, where every Partner plays a vital role in delivering exceptional customer experiences. Our inclusive work culture fosters personal and professional growth, offering extensive training opportunities and flexible working arrangements to ensure that all employees can thrive. Join us in creating a meaningful impact while enjoying the unique benefits of being part of a renowned brand committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Selling & Service Coach in High Wycombe
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to exceptional customer service will help you align your coaching style with their expectations.
✨Tip Number 2
Showcase your experience in training and coaching by preparing examples of how you've successfully developed others in previous roles. Be ready to discuss specific techniques you used to engage different learning styles.
✨Tip Number 3
Network with current or former employees of John Lewis to gain insights into their coaching culture. This can provide you with valuable information on what they look for in a Selling & Service Coach.
✨Tip Number 4
Prepare to discuss how you would innovate training delivery methods. Think about incorporating technology or interactive elements that could enhance the learning experience for Partners.
We think you need these skills to ace Selling & Service Coach in High Wycombe
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Selling & Service Coach position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise your experience in training and coaching, particularly in a retail environment. Provide specific examples of how you've successfully enhanced service skills or customer experiences in previous roles.
Highlight Your Skills:Make sure to mention your proficiency with computer systems and any relevant learning platforms. Discuss your ability to innovate training methods and adapt to different learning styles, as this is crucial for the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for customer service and your commitment to fostering an inclusive environment. Use this opportunity to convey your understanding of the John Lewis brand and how you can contribute to its values.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Coaching Skills
Since the role involves training and coaching, be prepared to discuss your previous experiences in these areas. Share specific examples of how you've successfully trained others and the impact it had on their performance.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills by sharing stories that illustrate your ability to handle challenging situations. Emphasise how you’ve built customer loyalty and trust in past roles.
✨Familiarise Yourself with Training Tools
Make sure you understand the tools and platforms mentioned in the job description, such as Workday and One Place Learning. Being knowledgeable about these will show your readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations on the shop floor. Practising responses to common scenarios can help you articulate your thought process clearly.
