At a Glance
- Tasks: Manage projects from start to finish, ensuring exceptional customer service and timely updates.
- Company: Join the renowned John Lewis Partnership, known for quality and customer care.
- Benefits: Starting salary of £30,000, permanent contract, and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced, collaborative setting.
- Why this job: Be part of a dynamic team delivering high-quality projects in the home furnishings industry.
- Qualifications: Experience in textiles or home furnishings, strong communication, and organisational skills.
The predicted salary is between 30000 - 30000 € per year.
About the role
In this role, you would be a member of the John Lewis Contract Soft Furnishings team which is responsible for the project management of customer orders, including planning, organisation and delivery of the contract businesses projects. The team takes collective responsibility for delivering a high quality end to end customer experience. The Project Controller has a fundamental role in managing projects from initial enquiry to installation sign off. You will seek to continuously develop the customer’s accounts that you are allocated and take responsibility for providing them with an exceptional end to end service that you would expect from the John Lewis Partnership.
You would provide your customers with project plans and updates as required so that projects can be monitored practically and financially. You will place orders for the raw materials, finished goods and services required for each project and ensure that the controls established for purchasing of raw materials and finished goods are observed. You would also book and manage the employed and sub-contracted fitting team, in conjunction with the other Partners that use the same resource, to maximise the efficiency of the fitting team for all concerned.
Starting Salary: £30,000
Contract type: This position is a Permanent contract.
Working pattern: 38.75 hours per week, Monday to Friday core hours
Location: Herbert Parkinson
Key responsibilities:
- To manage projects from quotation agreement to installation sign off.
- Take responsibility for providing customers with an exceptional end to end service.
- To provide your customers with project plans and updates.
- To place orders for the raw materials, finished goods and services required for each project.
Essential skills/experience you'll need:
- Previous experience working in textiles, window coverings, home furnishings or an equivalent industry.
- Highly numerate and literate and keen to learn about project management.
- Good verbal and written communication skills with internal and external stakeholders.
- Effective time management and organisation skills.
- Attention to detail and accuracy.
- Ability to work well in high pressure environments.
Desirable skills/experience you may have:
- Experience using systems ACE (quotation system) and Google suite.
Project Controller employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. As a Project Controller in our Contract Soft Furnishings team, you will benefit from continuous professional development opportunities while contributing to a high-quality customer experience. Located at Herbert Parkinson, you will enjoy a dynamic environment where your skills in project management and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Project Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at John Lewis or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed projects in the past, especially in textiles or home furnishings. This will help you stand out as someone who can deliver that exceptional end-to-end service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous work in textiles or project management to show us you’re a great fit for the Project Controller role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to delivering an exceptional end-to-end service. Be specific about your experiences that align with our needs.
Showcase Your Communication Skills:Since good communication is key, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Projects
Before the interview, brush up on your knowledge of project management principles, especially in textiles and home furnishings. Be ready to discuss specific projects you've managed, focusing on how you ensured quality and customer satisfaction from start to finish.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples that highlight your verbal and written communication skills, particularly in high-pressure situations where effective communication was key to success.
✨Demonstrate Attention to Detail
Bring along examples of project plans or updates you've created in the past. Discuss how your attention to detail has helped you avoid pitfalls in project management and ensure a smooth delivery process for customers.
✨Familiarise Yourself with Relevant Tools
If you have experience with systems like ACE or Google Suite, be sure to mention it. If not, take some time to learn the basics of these tools, as familiarity can show your willingness to adapt and learn quickly in the role.
