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- Tasks: Protect profits by investigating shrinkage and deterring theft in a dynamic retail environment.
- Company: Join the UK's largest employee-owned business with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working hours, competitive pay, and comprehensive training.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
- Other info: Embrace diversity and thrive in a culture that values kindness and respect.
The predicted salary is between 24000 - 36000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature, you need to be 18 years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues, and elevate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential Skills / Experience You Will Need
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable Skills / Experience You May Have
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
Important points to note
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you will be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Loss Prevention Partner in Oxford employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media to see what we're all about. Understanding our values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will boost your confidence and help you articulate how your skills can tackle shrinkage and enhance customer safety.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've resolved conflicts or spotted trends in previous roles. We love hearing real stories that demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the role and the team. It’s a great way to engage with us and learn more about how you can contribute to our success.
We think you need these skills to ace Loss Prevention Partner in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll need to communicate effectively in this role, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Attention to Detail: As a Loss Prevention Partner, spotting trends and signs of profit loss is key. In your application, mention any experiences where your attention to detail made a difference. This will show us you’re the right fit for the role!
Demonstrate Conflict Resolution Experience: You'll be dealing with conflict situations, so it’s important to showcase any relevant experience in your application. Share examples of how you've successfully resolved conflicts in the past to give us confidence in your abilities.
Apply Early Through Our Website: We recommend applying as soon as possible since we might close vacancies early if we get a lot of applications. Head over to our website to submit your application and make sure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Loss Prevention Partner. Familiarise yourself with concepts like shrinkage, conflict resolution, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to describe how you would handle a conflict situation, so think of examples from your past experiences where you successfully resolved issues.
✨Demonstrate Attention to Detail
As a Loss Prevention Partner, spotting trends and signs of profit loss is crucial. During the interview, highlight any experiences where your attention to detail made a difference. This could be in previous jobs or even in everyday situations where you noticed something others might have missed.
✨Emphasise Teamwork and Support
This role involves coaching fellow Partners and working as part of a team. Be ready to discuss how you've supported colleagues in the past or contributed to a team environment. Showing that you can work collaboratively will resonate well with the values of the Partnership.