At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and care.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be the face of John Lewis, bringing joy to customers' homes.
- Qualifications: Must be 18+, hold a C1 driving licence, and have great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers’ doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2‑person delivery crew, driving a 7.5‑tonne vehicle.
Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure your role is performed at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you’ll need- Manual C1 UK driving licence (with a maximum of 6 points)
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5‑tonne vehicle.
- Previous experience in a customer‑facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Installer in North East employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a supportive work culture that values customer service and teamwork. With opportunities for personal growth and development, alongside flexible working arrangements to ensure a healthy work-life balance, our employees enjoy a rewarding career while delivering our renowned service directly to customers' homes. Join us in a role where your contributions truly matter, and experience the unique advantages of working with a brand that prioritises its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in North East
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their customer service ethos and how you can embody that as a Driver Installer.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, think of examples where you've provided excellent service or resolved issues. This will help you shine during the interview.
✨Tip Number 3
Show off your driving experience! Be ready to discuss your previous roles involving driving a 7.5-tonne vehicle. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at John Lewis.
We think you need these skills to ace Customer Delivery Hub, Driver Installer in North East
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Driving Experience:Since this role requires a Manual C1 UK driving licence and experience with 7.5-tonne vehicles, be upfront about your qualifications. We need to know you’re ready to hit the road safely and confidently!
Demonstrate Your Tech Savvy:Mention any familiarity with technology or installation processes in your application. We love candidates who can quickly adapt to new products and show customers how to use them effectively.
Apply Early!:We occasionally close vacancies early if we get a lot of applications, so don’t wait! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Familiarise yourself with the products you'll be installing and the John Lewis brand. Being able to discuss specific items, like kitchen appliances or furniture, shows you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled difficult customers or went the extra mile to ensure satisfaction—this is key for this role!
✨Demonstrate Your Driving Experience
Be ready to talk about your experience driving a 7.5-tonne vehicle. Highlight any relevant qualifications, like your C1 licence and DCPC, and share stories that showcase your driving skills and safety awareness.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the role and the team. This shows your enthusiasm and helps you understand if the job is the right fit for you. Consider asking about training opportunities or how the team handles unexpected delivery challenges.
