At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the iconic John Lewis brand known for its exceptional service.
- Benefits: Flexible working arrangements, training opportunities, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be the face of John Lewis, bringing joy to customers with every delivery.
- Qualifications: Manual driving licence, customer service experience, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
As one of our Installation Specialists based in a Customer Delivery Hub, you will bring the distinctive John Lewis service to customers’ doors and install products they love, such as furniture, kitchen appliances, sound systems and TV sets. You will work as part of a 2‑person delivery crew, driving a 7.5‑tonne vehicle.
Key Responsibilities
- Serve as an ambassador for the John Lewis brand, prioritising great customer service.
- Load the day’s deliveries into the lorry, working alongside the warehouse team.
- Show respect and courtesy for the customer’s home and handle unexpected situations to find the best possible solution.
- Install products efficiently and quickly, demonstrating how they work once installed.
- Keep up to date with new products and technologies to perform at your best.
- Maintain a safe working environment.
Note: This role involves heavy lifting and large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
Essential Skills & Experience
- Previous installation experience, with our installer accreditation training provided.
- Manual “C1” UK driving licence (maximum 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day.
- Tachograph Card.
- Previous experience driving a 7.5‑tonne vehicle.
- Previous experience in a customer‑facing role.
- Great verbal communication skills, both over the phone and in person.
- Good understanding of technology.
Desirable Skills & Experience
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Important Points to Note
- Some roles are subject to pre‑employment vetting, including DBS checks. We encourage candidates to complete any vetting documents promptly to avoid delays.
- We occasionally close vacancies early in the event of a high volume of applications, so we recommend applying early.
- We support flexible working arrangements where possible. If you require a reasonable adjustment due to a disability, please contact us as soon as possible.
Driver Installer in Newcastle upon Tyne employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Driver Installers a supportive work culture that values teamwork and customer service excellence. With opportunities for professional growth through comprehensive training and development, our employees enjoy a fulfilling career while delivering the renowned John Lewis experience to customers' homes. Located in a dynamic Customer Delivery Hub, our team benefits from flexible working arrangements and a commitment to maintaining a safe and respectful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Installer in Newcastle upon Tyne
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like John Lewis & Partners and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at John Lewis & Partners!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like John Lewis & Partners keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Driver Installer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to John Lewis & Partners:This is your chance to really connect with the team at John Lewis & Partners. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with John Lewis & Partners.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show John Lewis & Partners that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at John Lewis & Partners. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
