At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis brand known for its exceptional service.
- Benefits: Flexible working arrangements, training provided, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and customer-focused role.
- Why this job: Be the face of John Lewis, bringing joy to customers with every delivery.
- Qualifications: Manual driving licence and great communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As one of our Installation Specialists based in a Customer Delivery Hub, you will bring the distinctive John Lewis service to customers’ doors and install products they love, such as furniture, kitchen appliances, sound systems and TV sets. You will work as part of a 2‑person delivery crew, driving a 7.5‑tonne vehicle.
Key Responsibilities
- Serve as an ambassador for the John Lewis brand, prioritising great customer service.
- Load the day’s deliveries into the lorry, working alongside the warehouse team.
- Show respect and courtesy for the customer’s home and handle unexpected situations to find the best possible solution.
- Install products efficiently and quickly, demonstrating how they work once installed.
- Keep up to date with new products and technologies to perform at your best.
- Maintain a safe working environment.
Note: This role involves heavy lifting and large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
Essential Skills & Experience
- Previous installation experience, with our installer accreditation training provided.
- Manual “C1” UK driving licence (maximum 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day.
- Tachograph Card.
- Previous experience driving a 7.5‑tonne vehicle.
- Previous experience in a customer‑facing role.
- Great verbal communication skills, both over the phone and in person.
- Good understanding of technology.
Desirable Skills & Experience
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Important Points to Note
- Some roles are subject to pre‑employment vetting, including DBS checks. We encourage candidates to complete any vetting documents promptly to avoid delays.
- We occasionally close vacancies early in the event of a high volume of applications, so we recommend applying early.
- We support flexible working arrangements where possible. If you require a reasonable adjustment due to a disability, please contact us as soon as possible.
Customer Delivery Hub, Driver Installer in Newcastle upon Tyne employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. As a Driver Installer in our Customer Delivery Hub, you will enjoy comprehensive training, opportunities for personal growth, and the chance to work with innovative products in a dynamic environment. Our commitment to employee well-being and flexible working arrangements makes us a standout choice for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in Newcastle upon Tyne
✨Tip Number 1
Get to know the John Lewis brand inside out! Familiarise yourself with their values and customer service standards. This will help you shine during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to convey information clearly and confidently. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled unexpected situations effectively. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any updates or tips we share to help you land that job!
We think you need these skills to ace Customer Delivery Hub, Driver Installer in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers, as this is key to bringing the John Lewis service to life!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear About Your Driving Experience:Since driving a 7.5-tonne vehicle is part of the role, make sure to clearly outline your driving experience and any relevant qualifications. We need to know you’re ready to hit the road safely and confidently!
Apply Early!:We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Familiarise yourself with the products you'll be installing, like furniture and appliances. Being able to discuss their features and benefits will show that you're not just a driver but an expert who can enhance the customer experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled challenging customer situations in the past. This role is all about delivering exceptional service, so demonstrating your ability to stay calm and find solutions will impress the interviewers.
✨Get Comfortable with Heavy Lifting
Since this job involves heavy lifting, be ready to talk about your physical capabilities and any previous experience with similar tasks. Mentioning your approach to safety and teamwork during installations will also be a plus.
✨Brush Up on Your Driving Experience
Make sure you can confidently discuss your driving history, especially with 7.5-tonne vehicles. Highlight any relevant qualifications, like your DCPC or Tachograph Card, to reassure them that you're a safe and qualified driver.
