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For Companies At a Glance
- Tasks: Join our Profit Protection team to investigate shrinkage and deter theft while patrolling the shop floor.
- Company: Be part of the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive culture.
- Why this job: Make a real impact on shop efficiency and profitability while developing valuable skills.
- Qualifications: Must be 18 or older; excellent communication and conflict resolution skills are essential.
- Other info: Training provided; apply early as vacancies may close quickly due to high demand.
The predicted salary is between 17667 - 26600 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll also patrol the shop floor to deter theft and monitor CCTV for suspicious behaviour.
Due to the nature of the role, you need to be 18 years or older. You'll work on a rota, including evenings and weekends.
At a glance:
- The salary range is £26,500 - £38,000 for a full-time position at 37.5 hours/week. The stated salary will be pro-rated for this part-time role (25 hours/week).
- This is a permanent part-time role, working on a rota with various shifts.
- Must be 18 or older due to job nature.
- Subject to pre-employment screening: 5-year reference check, Basic Disclosure, and financial probity check.
Key Responsibilities
- Be a point of contact for profit protection issues and escalate when necessary.
- Mitigate malicious harm risks to Partners and Customers.
- Manage shrinkage within budget and risk appetite.
- Address all aspects of shrinkage: dishonesty, procedural failure, and errors.
- Support and coach Partners to minimise shrinkage.
- De-escalate conflicts professionally, including detaining or banning offenders if needed.
- Support investigations as required.
Essential skills/experience
- Excellent communication skills.
- Confidence in resolving conflicts.
- Attention to detail to spot trends and profit loss signs.
- Good customer service and relationship skills.
Desirable skills/experience
- Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
About The Partnership
We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world, innovating, and diversifying. We value kindness, respect, and inclusivity, encouraging everyone to be themselves and thrive.
Additional points
- Some roles require pre-employment vetting, including DBS checks and financial probity assessments.
- We recommend applying early, as vacancies may close early due to high demand.
- We support flexible working arrangements and encourage discussion during interviews.
Loss Prevention Partner (Part Time) employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner (Part Time)
✨Tip Number 1
Familiarise yourself with common loss prevention techniques and strategies. Understanding the basics of shrinkage management and how to deter theft will show your commitment to the role and help you stand out during interviews.
✨Tip Number 2
Brush up on your conflict resolution skills. Since you'll be dealing with potentially difficult situations, demonstrating your ability to handle conflicts calmly and professionally can make a significant difference in your application.
✨Tip Number 3
Network with current or former employees in loss prevention roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your attention to detail. In this role, spotting trends and signs of profit loss is crucial, so think of examples from your past experiences where you've successfully identified issues and resolved them.
We think you need these skills to ace Loss Prevention Partner (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Loss Prevention Partner position. Understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in loss prevention or customer-facing roles. Even if you lack direct experience, showcase transferable skills such as conflict resolution and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills align with the company's values. Mention your commitment to customer service and your ability to work in a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Communication Skills
As a Loss Prevention Partner, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in conflict resolution scenarios. Think of examples from your past experiences where you successfully managed difficult conversations.
✨Demonstrate Attention to Detail
This role requires a keen eye for spotting trends and signs of profit loss. During the interview, highlight any experiences where your attention to detail made a difference, whether in previous jobs or personal projects. This will show that you understand the importance of this skill in preventing shrinkage.
✨Prepare for Conflict Resolution Scenarios
Since you'll need to de-escalate conflicts and handle potential theft situations, think about how you would approach these scenarios. Prepare specific examples of how you've resolved conflicts in the past, focusing on your calmness and professionalism under pressure.
✨Understand the Company Values
Familiarise yourself with the values of the company, particularly around kindness, respect, and inclusivity. Be ready to discuss how you align with these values and how they influence your approach to customer service and teamwork. This will show that you're not just a fit for the role, but also for the company culture.
