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- Tasks: Protect profits by investigating shrinkage and deterring theft on the shop floor.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business with a focus on community and innovation.
- Benefits: Enjoy flexible working hours, comprehensive training, and a supportive team environment.
- Why this job: Be part of a purpose-driven team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with strong communication skills and a knack for spotting trends.
- Other info: Apply quickly as roles may close early due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature, you need to be 18 years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential skills/experience you will need
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable skills/experience you may have
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process.
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with common loss prevention techniques and strategies. Understanding how to identify shrinkage trends and the methods used to combat theft will show your potential employer that you're proactive and knowledgeable about the role.
✨Tip Number 2
Practice your conflict resolution skills. As a Loss Prevention Partner, you'll need to handle difficult situations calmly and professionally. Consider role-playing scenarios with friends or family to build your confidence in de-escalating conflicts.
✨Tip Number 3
Network with current or former employees in loss prevention roles. They can provide valuable insights into the day-to-day responsibilities and challenges of the job, which can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your customer service experience. Highlighting your ability to build relationships and communicate effectively with customers will demonstrate that you understand the importance of maintaining a positive shopping environment while ensuring safety.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Loss Prevention Partner role. Emphasise your communication skills, attention to detail, and any previous experience in customer service or loss prevention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you and explain how your background makes you a great fit for the position.
Showcase Relevant Skills: Highlight your conflict resolution abilities and any experience you have with monitoring or investigating suspicious behaviour. Use examples to demonstrate how you've successfully managed similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Loss Prevention Partner role.
How to prepare for a job interview at John Lewis & Partners
✨Show Your Communication Skills
As a Loss Prevention Partner, excellent verbal and written communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and confidently. You might be asked to resolve hypothetical conflict situations, so practice how you would communicate effectively in those scenarios.
✨Highlight Attention to Detail
The role requires a keen eye for spotting trends and signs of profit loss. Be prepared to discuss any previous experiences where your attention to detail made a difference. Use specific examples to illustrate how you identified issues and contributed to solutions.
✨Prepare for Conflict Resolution Questions
Since you'll need to de-escalate conflict situations, expect questions about how you've handled difficult interactions in the past. Think of examples where you successfully managed a conflict, focusing on your approach and the outcome. This will show your confidence and capability in handling challenging situations.
✨Understand the Company Culture
John Lewis & Partners values kindness, respect, and teamwork. Research their company culture and be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their ethos can set you apart from other candidates.
