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- Tasks: As a Loss Prevention Partner, you'll investigate shrinkage trends and patrol the shop to deter theft.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive environment that promotes work-life balance.
- Why this job: Be part of a team that values innovation and diversity while protecting profits and ensuring safety.
- Qualifications: Must be 18+, with excellent communication skills and confidence in conflict resolution.
- Other info: Pre-employment vetting may be required; apply early as vacancies close quickly.
The predicted salary is between 24000 - 36000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will patrol the shop floor to deter potential theft, monitor CCTV for suspicious behaviour, and protect fellow Partners and customers.
Due to the nature of the role, you need to be 18 years or older. You will work on a rota, including evenings and weekends, with various shifts.
Key Responsibilities- Be a point of contact for Profit Protection issues, escalating as needed.
- Mitigate malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including dishonesty, procedural failure, and errors.
- Support and coach Partners to minimise shrinkage.
- De-escalate conflicts professionally and detain or ban individuals if necessary.
- Support investigations as required.
- Excellent verbal and written communication.
- Confidence in resolving conflicts.
- Attention to detail, able to spot trends and profit loss signs.
- Good customer service and relationship skills.
- Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
We support flexible working arrangements to promote work-life balance.
Some roles require pre-employment vetting, including DBS checks. Apply early as vacancies may close quickly due to high interest.
Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with common loss prevention techniques and strategies. Understanding the basics of shrinkage management will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in loss prevention roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your discussions with us.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved conflicts or handled difficult situations. This will showcase your problem-solving skills and ability to remain calm under pressure, both of which are crucial for this position.
✨Tip Number 4
Stay updated on retail trends and challenges related to loss prevention. Being knowledgeable about the industry will allow you to engage in meaningful conversations during your interview and show that you're proactive about your professional development.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Loss Prevention Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your excellent verbal and written communication skills, attention to detail, and any experience in conflict resolution. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how you can contribute to the Profit Protection team. Mention your commitment to customer service and your ability to work flexible hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at John Lewis & Partners
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with key terms like shrinkage, profit protection, and conflict resolution, as these will likely come up during your interview.
✨Showcase Communication Skills
Since excellent verbal and written communication is essential for this role, prepare to demonstrate your ability to communicate clearly. You might be asked to explain how you would handle specific situations, so practice articulating your thoughts.
✨Prepare for Conflict Scenarios
Given that conflict resolution is a key part of the job, think of examples from your past experiences where you've successfully de-escalated a situation. Be ready to discuss your approach and the outcomes.
✨Highlight Attention to Detail
As spotting trends and signs of profit loss is crucial, prepare to discuss any relevant experiences where your attention to detail made a difference. This could be in previous jobs or even in everyday situations.
