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- Tasks: As a Loss Prevention Partner, you'll investigate shrinkage trends and patrol the shop floor.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive team culture.
- Why this job: Make a real impact on profit protection while developing valuable skills in a dynamic environment.
- Qualifications: Excellent communication and conflict resolution skills are essential; training provided for newcomers.
- Other info: Must be 18 or older; shifts include evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you\’ll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You\’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You\’ll also patrol the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Note: You need to be 18 or older to work in this role. You’ll work on a rota basis, including evenings and weekends.
Key Responsibilities
- Be a point of contact for Profit Protection issues and escalate as needed.
- Mitigate malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including dishonesty, procedural failure, and errors.
- Support and coach Partners to minimise shrinkage and follow procedures.
- De-escalate conflicts professionally; may involve detaining or banning offenders.
- Support investigations when required.
Essential Skills/Experience
- Excellent communication skills.
- Confidence in resolving conflicts.
- Attention to detail and trend spotting.
- Good customer service and relationship skills.
Desirable Skills/Experience
- Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
Full-time hours (37.5 per week) across seven days, including early starts, late finishes, evenings, and weekends.
The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, innovating, and diversifying. We value kindness, respect, and embracing differences, creating an environment where Partners can thrive and grow.
As Partners, we share ownership and responsibility for our success, contributing our voices and working together through all challenges.
Important Points
Some roles may require pre-employment vetting, including DBS checks and financial probity checks, which will be communicated during recruitment. We encourage prompt application as vacancies may close early due to high interest. We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.
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Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Loss Prevention Partner. Understanding the specific duties, such as managing shrinkage and supporting investigations, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your conflict resolution skills. Since you'll need to de-escalate conflicts professionally, consider role-playing scenarios with friends or family to build your confidence in handling difficult situations.
✨Tip Number 3
Network with current or former employees of John Lewis Partnership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about their approach to loss prevention and how they support their Partners can set you apart from other candidates.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Loss Prevention Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in communication, conflict resolution, and attention to detail. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your skills in loss prevention or customer service, even if they are not directly related.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Loss Prevention Partner role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Communication Skills
As a Loss Prevention Partner, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in conflict resolution scenarios. Think of examples from your past experiences where you successfully resolved a conflict or communicated important information.
✨Demonstrate Attention to Detail
This role requires keen attention to detail, particularly when spotting trends related to shrinkage. During the interview, highlight instances where your attention to detail made a significant impact, whether in previous jobs or personal projects. This will show that you understand the importance of this skill in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations, such as detaining a suspected thief or managing a conflict. Practise your responses to these types of questions to convey your thought process and decision-making skills effectively.
✨Express Your Commitment to Teamwork
The role involves working closely with other Partners to minimise shrinkage and ensure a safe environment. Share examples of how you've successfully collaborated with others in the past. Emphasising your ability to work as part of a team will resonate well with the values of John Lewis Partnership.
