At a Glance
- Tasks: Install stylish window dressings in customers' homes while providing top-notch service.
- Company: Join the renowned John Lewis brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, business vehicle, and all necessary equipment for your role.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be an ambassador for a leading brand and make homes beautiful with your skills.
- Qualifications: Must have a full driving licence and experience in home furnishings installation.
The predicted salary is between 30500 - 43300 £ per year.
A customer facing role responsible for the installation of Window Dressing products in customers' homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience. We are currently recruiting for 2 heads across our London catchment area. You will be expected to be able to collect goods from one of the collection sites in either Kingston, Sloane Square or Welwyn Garden City. You will have access to a business use vehicle.
Salary: £30,500 - £43,300
Contract type: This position is a Permanent contract.
Working pattern: 37.5 hours per week, Monday to Saturday on a rota basis
Location: This is a mobile position where travel is required visiting customers' homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:
- Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks).
- You will use your skills and expertise to deliver high quality installation standards, Right Fit First Time.
- You will be an ambassador for the John Lewis brand, working in customers' homes, bringing to life our values and delivering a consistently exemplary customer experience.
- This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer-facing role that involves providing a high level of customer service as you will be visiting customers' properties to complete a range of activities associated with Furnishing Fittings.
- You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offering advice, demonstrations and recommendations to meet the customers' needs.
- The role requires a considerable amount of driving between the branch, customers' homes and the service building – a business use vehicle is provided for this purpose.
- You will also be provided with all of the necessary equipment required to complete your work.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references, Basic disclosure, DVLA check.
Essential skills/experience you'll need:
- Full, clean driving licence
- Excellent customer service skills
- Experience fitting home furnishing products
- IT literacy
- Communication skills
- Confidence working independently
Desirable skills/experience you may have:
- Proven sales experience
- Understanding of window dressings
Home Furnishings Installer, London employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer engagement and employee development. As a Home Furnishings Installer in London, you will enjoy competitive salaries, a business use vehicle, and the opportunity to enhance your skills through ongoing training, all while delivering a market-leading customer experience in a dynamic and independent role.
StudySmarter Expert Advice🤫
We think this is how you could land Home Furnishings Installer, London
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for an interview, drop in some knowledge about their products and customer service ethos. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting customers, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to talk about your fitting experience! Prepare examples of past projects where you’ve successfully installed home furnishings. Highlight any challenges you faced and how you overcame them to ensure a top-notch installation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Let’s get you that job!
We think you need these skills to ace Home Furnishings Installer, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and how you can bring that same energy to our team!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Home Furnishings Installer role. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any errors – we’re all about delivering high-quality work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role right there!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Products
Make sure you brush up on your knowledge of window dressing products like curtains, blinds, and shutters. Being able to discuss the features and benefits of these items will show that you're not just a fit for the role but also genuinely interested in providing the best service to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. This role is all about delighting customers, so demonstrating your ability to handle various situations with grace and professionalism will set you apart.
✨Time Management is Key
Since this position involves travelling between appointments, be ready to discuss how you manage your time effectively. You might want to share strategies you’ve used in the past to ensure you meet deadlines while maintaining high-quality work.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. Think about how you would approach fitting a product in a customer's home or how you'd handle a tricky installation. Showing that you can think on your feet will impress the interviewers.
