At a Glance
- Tasks: Train to install products and deliver exceptional service to customers in their homes.
- Company: Join the renowned John Lewis team known for quality and customer care.
- Benefits: Gain valuable skills, earn a competitive salary, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and learning in a fast-paced delivery hub.
- Why this job: Be part of a dynamic team and make customers' homes better with your skills.
- Qualifications: Must be 18+, hold a C1 driving licence, and have great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
About the role
As one of our Installation Trainees, you'll be training to become one of our qualified and accredited home installation specialists with the support of our knowledgeable and supportive team based in one of our Customer Delivery Hubs. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Your day will see you start at the delivery hub where you are based before heading out on a route.
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Customer Delivery Hub, Driver Installer Trainee in Leeds employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where our Installation Trainees can thrive. With comprehensive training programmes and opportunities for career advancement, you will not only develop your skills as a home installation specialist but also become a valued ambassador for our renowned customer service. Located in our Customer Delivery Hub, you'll enjoy the unique advantage of working closely with a dedicated team while bringing joy to customers' homes through the delivery and installation of their favourite products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer Trainee in Leeds
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like John Lewis & Partners.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at John Lewis & Partners.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like John Lewis & Partners that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to John Lewis & Partners, make sure they see your passion for helping others!
We think you need these skills to ace Customer Delivery Hub, Driver Installer Trainee in Leeds
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at John Lewis & Partners, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at John Lewis & Partners. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at John Lewis & Partners.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show John Lewis & Partners that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at John Lewis & Partners and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
