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- Tasks: Lead a team to ensure smooth customer deliveries and top-notch service.
- Company: Join the renowned John Lewis brand with a focus on excellence.
- Benefits: Competitive salary up to £40,000 and flexible working hours.
- Other info: Opportunity for career growth until March 2027 in a dynamic environment.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Experience in transport operations and people management required.
The predicted salary is between 35000 - 40000 £ per year.
About the role
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You’ll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business‑wide metrics.
Expected Salary – Up to £40,000 depending on experience
Contract type – This contract is a secondment contract until the end of March 2027
Location – Killingworth‑ Newcastle – Customer Delivery Hub
Hours – Various full‑time hours – Day shift 10:00‑18:00 (one week, Mon‑Fri) and back shift 14:00‑22:00 (three weeks, Tue‑Sat). You’ll need to be open to flexible working hours as this role has the head of branch, out‑of‑hours, and key holder responsibilities. During these times you will be held accountable for the site's business continuity procedure.
Key responsibilities
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
- Ensuring daily communication with the transport planning team.
- Managing the day‑to‑day running of the transport office (for example, schedules and conference calls).
- Act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
- Be accountable for the site's business continuity procedure during out‑of‑hours, including head of branch and key holder duties.
Essential skills/experience you'll need
- Knowledge of transport operations.
- Current driving licence.
- People management experience.
Desirable skills/experience you may have
- Knowledge of Legal Compliance.
- Experience of managing disciplinaries and grievances.
- C1 UK Driving Licence.
- Hiring Manager / Recruitment experience.
- Incident management experience.
- Transport Manager CPC.
Team Manager Customer Delivery Hub in Killingworth employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Customer Delivery Hub in Killingworth
✨Tip Number 1
Network like a pro! Reach out to current employees at the Customer Delivery Hub on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on transport operations and customer service standards. We want to see how you can keep things running smoothly while keeping customers happy.
✨Tip Number 3
Show off your people management skills! Think of examples where you've successfully led a team or resolved conflicts. We love to hear about how you’ve motivated others and improved team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the John Lewis family.
We think you need these skills to ace Team Manager Customer Delivery Hub in Killingworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management experience and any knowledge of transport operations to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Manager role. Share specific examples of how you've successfully managed teams and improved operations in the past.
Showcase Your Compliance Knowledge: Since legal compliance is key in this role, don’t forget to mention any relevant experience you have. Whether it’s managing disciplinaries or understanding transport regulations, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Operations
Familiarise yourself with the ins and outs of transport operations. Brush up on key terms and processes related to supply chain management, as well as any legal compliance rules that might come into play. This will show your potential employer that you’re not just a people manager but also someone who understands the operational side of things.
✨Showcase Your People Skills
As a Team Manager, your ability to manage and motivate a team is crucial. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Think about specific instances where you’ve improved team performance or resolved conflicts, as these will resonate well with the hiring manager.
✨Demonstrate Flexibility
This role requires flexibility in working hours, so be ready to discuss your availability and willingness to adapt. Share experiences where you’ve had to adjust your schedule or approach to meet business needs. This will highlight your commitment to ensuring smooth operations, even during out-of-hours responsibilities.
✨Prepare for KPI Discussions
Understanding and analysing KPIs is a big part of this role. Be prepared to talk about how you’ve monitored KPIs in previous positions and what steps you took to drive continuous improvement. Bring data or examples that illustrate your analytical skills and how they contributed to operational success.