At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis brand known for quality and care.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the face of John Lewis, bringing joy to customers' homes.
- Qualifications: Experience in installation and a valid C1 driving licence required.
The predicted salary is between 30000 - 40000 € per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential Skills/Experience
- Previous experience of installation is required for this role and we’ll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable Skills/Experience
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Customer Delivery Hub, Driver Installer in Kent employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a dynamic work environment where customer service excellence is at the forefront. With a strong emphasis on employee growth, we provide comprehensive training and support, ensuring you are well-equipped to deliver our renowned service while enjoying the camaraderie of a dedicated team. Located in a vibrant community, our Customer Delivery Hubs foster a culture of respect and collaboration, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in Kent
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and installation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with heavy lifting or installation, be ready to share specific examples. Highlighting your past successes will help you stand out as a candidate who can handle the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the John Lewis team and ready to deliver top-notch service.
We think you need these skills to ace Customer Delivery Hub, Driver Installer in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear About Your Driving Experience:Since this role involves driving a 7.5-tonne vehicle, make sure to clearly outline your driving experience and any relevant qualifications. We need to know you’ve got the right manual C1 licence and any other necessary certifications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on the products you'll be installing. Familiarise yourself with common appliances and furniture, as well as any new technologies. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since being an ambassador for the John Lewis brand is key, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll face unexpected challenges. Prepare to share specific instances where you had to think on your feet and find solutions quickly. This will highlight your adaptability and resourcefulness, which are crucial for this position.
✨Safety First!
Given the nature of the job, it's important to emphasise your commitment to safety. Be prepared to discuss how you maintain a safe working environment and any relevant safety protocols you follow when handling heavy items.
