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For Companies At a Glance
- Tasks: Train to install home products and provide top-notch customer service.
- Company: Join the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Be part of a respected brand while gaining valuable skills in a dynamic role.
- Qualifications: Must be 18+, have a manual C1 driving license, and previous installation experience.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 8000 - 14000 £ per month.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As an Installation Trainee, you\’ll train to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in one of our Customer Delivery Hubs. Once fully trained, you\’ll have the opportunity to bring the John Lewis service directly to customers\’ homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.
Note: You need to be 18 years or older to work in this role.
Key Responsibilities
- Represent the John Lewis brand with excellent customer service.
- Assist in loading deliveries at the delivery hub alongside the warehouse team.
- Respect customers\’ homes and handle unexpected situations effectively.
- Install products efficiently and demonstrate their use to customers.
- Stay updated on new products and technologies.
- Maintain a safe working environment.
Essential skills/experience
- Previous installation experience.
- Manual C1 UK driving license (max 6 points).
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Experience in a customer-facing role.
- Excellent verbal communication skills.
- Physical ability to handle large items.
- Good understanding of technology.
Desirable skills/experience
- White goods installation and disconnection.
- TV installation.
- Flat pack assembly.
Full-time, 41 hours/week, working 4 days including some Saturdays, from 06:00 to 17:00.
The partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and treat everyone with kindness and respect. We foster an environment where everyone can thrive and be themselves.
Important points:
- Some roles require pre-employment vetting, including DBS checks and financial probity checks.
- Apply early as vacancies may close quickly.
- We support flexible working arrangements; discuss options with the hiring manager during your interview.
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Installer Trainee, Customer Delivery Hub employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installer Trainee, Customer Delivery Hub
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and employee ownership will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Gain some hands-on experience with installation tasks, even if it's just DIY projects at home. This practical knowledge will not only boost your confidence but also demonstrate your enthusiasm for the role when discussing your background.
✨Tip Number 3
Brush up on your communication skills, especially in a customer-facing context. Practice explaining technical concepts in simple terms, as you'll need to demonstrate products to customers and ensure they understand how to use them.
✨Tip Number 4
Network with current or former employees of John Lewis. They can provide valuable insights into the company culture and the specifics of the Installer Trainee role, which can help you tailor your approach during the application process.
We think you need these skills to ace Installer Trainee, Customer Delivery Hub
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Installer Trainee position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous installation experience, customer-facing roles, and any relevant qualifications such as your driving license and DCPC. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the John Lewis brand. Mention specific experiences that demonstrate your customer service skills and ability to handle large items, as well as your willingness to learn and adapt.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As an Installer Trainee, you'll be representing the John Lewis brand. Be prepared to discuss your previous customer-facing experiences and how you handled challenging situations. Highlight your ability to communicate effectively and provide excellent service.
✨Demonstrate Your Technical Knowledge
Since the role involves installing various products, it's essential to show your understanding of technology and installation processes. Brush up on common installation techniques and be ready to discuss any relevant experience you have with white goods or electronics.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be prepared to talk about how you maintain a safe working environment and handle large items safely. Mention any relevant training or certifications you have that demonstrate your commitment to safety.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the types of products you'll be installing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.