At a Glance
- Tasks: Lead a team to deliver exceptional customer service and enhance the John Lewis experience.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Enjoy flexible working, competitive pay, and the chance to grow within a supportive environment.
- Other info: Embrace diversity and thrive in a culture where everyone belongs.
- Why this job: Be part of a team that values kindness, respect, and making a real difference in retail.
- Qualifications: Proven customer service skills and leadership experience in a retail setting.
The predicted salary is between 20700 - 25300 £ per year.
About The Role
As a Team Leader within one of our John Lewis shops, you are integral to delivering the unique John Lewis difference.
You will lead our Partners in providing the distinctive, Partner led service and passion for products that our competitors cannot match.
Your commitment to going the extra mile for both customers and Partners is vital.
You will be instrumental in shaping the customer impression of the John Lewis brand, cultivating lifelong trust and loyalty that encourages repeat visits, all while maximising sales and profit.
Key Responsibilities
- Driving a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.
- Ensuring all operational tasks are completed with a "heads-up approach," guaranteeing that Partners are always looking out for customers and their needs.
- Effective utilisation of the systems, tools and resources to deploy labour resource to match customer and operational requirements.
- Championing our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.
- Inspiring, encouraging, and guiding Partners, clearly communicating expectations and building robust relationships based on honesty and respect.
- Driving the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.
- Supporting the shop's leadership team with operational tasks and collaborating with all shop areas to effectively meet dynamic customer demand.
- Ensuring all Partners operate in a safe and legal manner.
Essential Skills And Experience
- Evidence of consistently delivering amazing customer service personally.
- Demonstrable people and leadership skills.
- Experience working in a customer facing environment.
- A strong understanding of retail and how to maximise commercial success.
- Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.
Desirable Experience
- Duty Manager Training (Internal Partners only).
- About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
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Customer Assistant Team Leader in Horsham employer: John Lewis & Partners
John Lewis & Partners is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Milton Keynes, the company provides comprehensive training for its In-Store Customer Experience Specialists, ensuring that all team members have the skills needed to excel in their roles while fostering a sense of community and collaboration among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Team Leader in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis & Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis & Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant Team Leader in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis & Partners:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis & Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis & Partners!
How to prepare for a job interview at John Lewis & Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
