At a Glance
- Tasks: Install stylish window dressings in customers' homes while delivering top-notch service.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Enjoy independence in your role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make homes beautiful with your skills.
- Qualifications: Full driving licence and excellent customer service skills required.
The predicted salary is between 30500 - 43300 € per year.
A customer facing role responsible for the installation of Window Dressing products in customers' homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience. We are currently recruiting for 2 heads across our London catchment area. You will be expected to be able to collect goods from one of the collection sites in either Kingston, Sloane Square or Welwyn Garden City. You will have access to a business use vehicle.
Contract type - This position is a Permanent contract.
Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis.
Location - This is a mobile position where travel is required visiting customers' homes. You will be required to attend the office for occasional meetings and training.
Salary - £30,500 - £43,300.
Key Responsibilities
- Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks).
- You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’.
- You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.
- This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer‑facing role that involves providing a high level of customer service as you will be visiting customers’ properties to complete a range of activities associated with Furnishing Fittings.
- You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers' needs.
- The role requires a considerable amount of driving between the branch, customers' homes and the service building - a business use vehicle is provided for this purpose.
- You will also be provided with all of the necessary equipment required to complete your work.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
Pre‑Employment Screening
This role is subject to the following pre‑employment screening: 3 year references. Basic disclosure. DVLA check.
Essential Skills / Experience
- Full, clean driving license
- Excellent Customer service skills
- Experience fitting home Furnishing products
- IT literacy
- Communication skills
- Confidence working independently
Desirable Skills / Experience
- Proven sales experience
- Understanding of window dressings
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important Points
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Home Furnishings Installer, London employer: John Lewis & Partners
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. As a Home Furnishings Installer in London, you will enjoy a supportive work environment that prioritises customer satisfaction and personal growth, with access to a business use vehicle and all necessary equipment for your role. Our commitment to flexible working arrangements and a strong emphasis on teamwork ensures that you can thrive both professionally and personally while contributing to our mission of building a happier world.
StudySmarter Expert Advice🤫
We think this is how you could land Home Furnishings Installer, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and their values. This will help you connect with the brand and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your independence! This job requires a lot of self-management, so be prepared to discuss how you handle your time and tasks when working alone. Highlight any previous roles where you thrived in a similar environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in early and good luck!
We think you need these skills to ace Home Furnishings Installer, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about engaging with customers, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to delight customers in the past!
Be Clear About Your Experience:If you've got experience fitting home furnishings or similar products, let us know! Be specific about what you've done and how it relates to the role. We love seeing relevant experience that shows you can deliver that 'Right Fit First Time' standard.
Keep It Professional but Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our customers, so a bit of warmth and authenticity in your application can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Products
Familiarise yourself with the window dressing products you'll be installing. Understand the features and benefits of curtains, blinds, and shutters. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to delight a customer. This role is all about creating a fantastic experience, so highlighting your customer-centric approach will set you apart.
✨Demonstrate Time Management Abilities
Since this position requires independent work and effective time management, be ready to discuss how you plan and organise your day. Share specific strategies you use to ensure you meet deadlines and keep appointments on track.
✨Be Ready for Practical Questions
Expect practical questions related to installation techniques and problem-solving scenarios. Brush up on common challenges faced during installations and think through how you would handle them. Showing that you can think on your feet will impress the interviewers.
