Hybrid BI & Analytics Lead for Customer Care in Hamilton
Hybrid BI & Analytics Lead for Customer Care

Hybrid BI & Analytics Lead for Customer Care in Hamilton

Hamilton Full-Time 45000 - 75000 £ / year (est.) No home office possible
J

At a Glance

  • Tasks: Lead BI initiatives and develop a high-performing analytics team.
  • Company: A leading UK retailer focused on customer care and data-driven decisions.
  • Benefits: Hybrid working, competitive salary up to £75,000, and career development opportunities.
  • Why this job: Empower stakeholders with data insights to enhance customer experience.
  • Qualifications: Strong analytical skills and experience in BI or data analytics.
  • Other info: Dynamic role in a supportive environment with growth potential.

The predicted salary is between 45000 - 75000 £ per year.

A leading UK retailer seeks a Business Intelligence & Analytics Manager to lead BI initiatives and develop a high-performing team. The role focuses on bridging data insights and strategic action, empowering stakeholders to make informed decisions while enhancing customer experience.

Candidates should possess strong analytical skills, experience in BI or data analytics, and the ability to communicate effectively with various stakeholders.

The position offers a hybrid working environment, based in Hamilton, with a salary up to £75,000 dependent on experience.

Hybrid BI & Analytics Lead for Customer Care in Hamilton employer: John Lewis & Partners

As a leading UK retailer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while our commitment to innovation in BI and analytics empowers you to make a real impact on customer experience. Join us in Hamilton, where you'll enjoy competitive salaries, ongoing training opportunities, and the chance to be part of a forward-thinking team dedicated to excellence.
J

Contact Detail:

John Lewis & Partners Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hybrid BI & Analytics Lead for Customer Care in Hamilton

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Showcase your skills! Create a portfolio or case studies that highlight your BI and analytics projects. This will give potential employers a taste of what you can bring to the table and how you can enhance their customer experience.

✨Tip Number 3

Prepare for interviews by practising common questions related to BI and analytics. Be ready to discuss how you've used data insights to drive strategic actions in previous roles. Confidence is key!

✨Tip Number 4

Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.

We think you need these skills to ace Hybrid BI & Analytics Lead for Customer Care in Hamilton

Analytical Skills
Business Intelligence (BI)
Data Analytics
Stakeholder Communication
Team Leadership
Strategic Thinking
Customer Experience Enhancement
Decision-Making Support

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in BI and analytics, and don’t forget to showcase those strong analytical skills we’re looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with our needs and how you can empower stakeholders to make informed decisions. Keep it engaging and relevant!

Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your communication prowess in your application. Use clear, concise language and provide examples of how you've effectively communicated insights in the past.

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!

How to prepare for a job interview at John Lewis & Partners

✨Know Your Data Inside Out

As a candidate for the Hybrid BI & Analytics Lead role, it's crucial to have a solid grasp of data analytics concepts and tools. Brush up on your knowledge of BI methodologies and be ready to discuss how you've used data to drive strategic decisions in previous roles.

✨Showcase Your Leadership Skills

This position involves leading a high-performing team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your experience in mentoring others and fostering a collaborative environment that empowers stakeholders.

✨Communicate Like a Pro

Effective communication is key in this role. Practice explaining complex data insights in simple terms, as you'll need to engage with various stakeholders. Consider preparing a few scenarios where you successfully communicated data-driven recommendations.

✨Understand the Customer Experience

Since the role focuses on enhancing customer experience, research the company's current strategies and think about how your BI initiatives could improve them. Be ready to discuss specific ideas or projects that demonstrate your understanding of customer-centric analytics.

Hybrid BI & Analytics Lead for Customer Care in Hamilton
John Lewis & Partners
Location: Hamilton

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

J
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>