At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive pay, training opportunities, and a chance to develop leadership skills.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Be a key player in creating memorable customer experiences right at their doorstep.
- Qualifications: Must have a C1 driving licence and experience in installation and customer service.
The predicted salary is between 30000 - 35000 € per year.
About the role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes such as furniture, kitchen appliances, sound systems and TV sets as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
- Heavy lifting: deliver large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required; we will assist in topping up your knowledge with our own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5‑tonne vehicle.
- Previous experience in a customer‑facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Experience in‑home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV wall mounts.
- Ability to evidence the skills, knowledge and ability to complete the replacement of domestic light lifting accessories and cooking appliances.
- Assembly of a flat pack.
Driver Technician 7.5T, Customer Delivery Hub in Greenhithe employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Driver Technicians a dynamic work environment where customer service excellence is at the forefront. Our commitment to employee development means you'll have opportunities to coach and mentor fellow team members while enjoying a supportive culture that values teamwork and respect for our customers' homes. With competitive benefits and a focus on work-life balance, joining our Customer Delivery Hub in this role not only allows you to deliver quality products but also to grow your career within a renowned brand.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician 7.5T, Customer Delivery Hub in Greenhithe
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and installations. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with installations or driving 7.5-tonne vehicles, be sure to highlight these in your conversations. Real-life examples can really make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Driver Technician 7.5T, Customer Delivery Hub in Greenhithe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've gone above and beyond to provide great service, as this is key for the Technician Specialist role.
Demonstrate Your Technical Know-How:If you've got experience with installations or working with technology, let us know! We love seeing candidates who can showcase their skills in handling products like furniture and appliances.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your installation knowledge and any relevant technologies. Being able to discuss your previous experience with home deliveries and installations will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since customer service is a top priority, think of examples where you've gone above and beyond for a customer. Be ready to share how you handled tricky situations and what you did to ensure customer satisfaction.
✨Demonstrate Team Spirit
As you'll be working in a 2-person delivery crew, highlight your teamwork skills. Share experiences where you've coached or supported colleagues, showing that you can lead by example and help others improve.
✨Safety First!
Familiarise yourself with safety protocols related to heavy lifting and driving a 7.5-tonne vehicle. Be prepared to discuss how you maintain a safe working environment and handle unexpected challenges during deliveries.
