At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to innovate training methods and grow your career.
- Why this job: Make a real impact by shaping the customer experience and developing your coaching skills.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Service & Selling Coach in one of our John Lewis shops, you’ll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Provide Partners with constructive feedback to help their personal development.
- Be creative in how you deliver training to cater for different learning styles.
- Plan and deliver inductions for new Partners.
- Deliver and support technical training needed while working on the shopfloor (for example: headsets, devices, apps, new learning platforms, etc.).
- Stay up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you’ll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer‑to‑peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer‑facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Selling and Service Coach in Glasgow employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Selling and Service Coach, you will not only enhance your coaching skills but also contribute to a team dedicated to delivering unparalleled customer service, all while enjoying the benefits of a supportive environment that values continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Selling and Service Coach in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Selling and Service Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! When discussing your training methods, think outside the box. Share examples of how you've adapted your coaching style to different learning preferences – this will really impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Selling and Service Coach in Glasgow
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of a Selling and Service Coach. We’re looking for specific examples of your coaching and training abilities, so don’t hold back on showcasing your past successes!
Be Creative in Your Approach:Just like in the role, we appreciate creativity! Use engaging language and a unique style in your application to stand out. Think about how you can present your qualifications in a way that reflects your personality and teaching style.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of John Lewis and its customer service ethos. Understand their values and how they translate into the training and coaching you'll be providing. This will show that you're genuinely interested in the role and can align with their mission.
✨Showcase Your Coaching Skills
Prepare to demonstrate your coaching style during the interview. Think of examples where you've successfully trained or developed others, and be ready to discuss how you adapt your approach to different learning styles. This is key for a Selling and Service Coach!
✨Engage with Scenarios
Expect scenario-based questions that assess your problem-solving and customer service skills. Practice responding to these by thinking about real-life situations you've faced in retail. Highlight how you provided feedback or improved service in those instances.
✨Tech Savvy is a Must
Since the role involves using various systems and platforms, be prepared to talk about your computer skills. Familiarise yourself with any relevant tools mentioned in the job description, like Workday or One Place Learning, and be ready to explain how you've used technology to enhance training or service delivery.
