At a Glance
- Tasks: Coach and train Partners to deliver exceptional customer service at John Lewis.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous learning.
- Why this job: Make a real impact by shaping the customer experience and developing your coaching skills.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Service & Selling Coach in one of our John Lewis shops, you’ll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Provide Partners with constructive feedback to help their personal development.
- Be creative in how you deliver training to cater for different learning styles.
- Plan and deliver inductions for new Partners.
- Deliver and support technical training needed while working on the shopfloor (for example: headsets, devices, apps, new learning platforms, etc.).
- Stay up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you’ll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Retail Service & Sales Coach in Glasgow employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Retail Service & Sales Coach, you will not only enhance your coaching skills but also contribute to a team dedicated to delivering unparalleled customer service, all while enjoying the benefits of a supportive environment that values continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Service & Sales Coach in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Service & Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can deliver training in engaging ways. Be ready to share examples of how you've adapted your coaching style to different learning preferences in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Retail Service & Sales Coach in Glasgow
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of a Service & Selling Coach. Highlight your coaching experience and any creative training methods you've used, as this will show us you're the right fit for the job.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate. Use bullet points if it helps to organise your thoughts and make it easier for us to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you’re well-versed in John Lewis's values and customer service ethos. Research their training methods and think about how your experience aligns with their approach. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached others in the past. Be ready to discuss different training styles you've used and how you adapt to various learning preferences. This will demonstrate your versatility and understanding of effective coaching.
✨Engage with Scenarios
Think of potential scenarios you might face while coaching Partners. Prepare to discuss how you would handle these situations, focusing on constructive feedback and fostering a positive learning environment. This will highlight your problem-solving skills and customer service focus.
✨Stay Current
Be prepared to talk about your own learning and development. Mention any recent training or courses you've completed, especially those related to retail or coaching. This shows that you’re committed to personal growth and staying updated with industry trends.
