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- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join a dynamic retail environment focused on growth and empowerment.
- Benefits: Flexible working hours, supportive culture, and opportunities for professional development.
- Other info: Great work-life balance and potential for career advancement.
- Why this job: Make a real impact by developing your team and enhancing customer satisfaction.
- Qualifications: Experience in leading teams in fast-paced, customer-focused settings.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Important points to note
- It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager JL Selling in Exeter employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager JL Selling in Exeter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've empowered your team or improved customer satisfaction. We want you to shine in the interview, so be ready to share those experiences confidently.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in customer service.
We think you need these skills to ace Team Manager JL Selling in Exeter
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your enthusiasm for leading and developing teams. Share specific examples of how you've empowered others in previous roles, as this is key to the Team Manager position.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fast-paced, customer-focused environments. We want to see how your skills align with our mission to provide exceptional service.
Be Authentic: When writing your application, be yourself! We value genuine personalities who can build relationships with both customers and team members. Let your unique voice shine through.
Apply Early!: Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and how to create a seamless shopping journey. Be ready to share examples of how you've empowered your team in previous roles to enhance customer satisfaction.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading large teams, especially in fast-paced environments. Think of specific instances where you inspired your team or resolved conflicts, as this will demonstrate your capability as a people specialist.
✨Build Genuine Connections
During the interview, focus on your ability to build relationships with both customers and colleagues. Share stories that highlight your interpersonal skills and how you've fostered a supportive culture within your team.
✨Be Ready for Recruitment Talk
Since recruitment is a key part of the role, be prepared to discuss your experience with hiring and developing talent. Think about your approach to creating a resourcing strategy and how you identify candidates who align with the company’s values.