At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to innovate training methods and engage with diverse teams.
- Why this job: Make a real impact by shaping the customer experience and developing your coaching skills.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Service & Selling Coach in one of our John Lewis shops, you’ll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Provide Partners with constructive feedback to help their personal development.
- Be creative in how you deliver training to cater for different learning styles.
- Plan and deliver inductions for new Partners.
- Deliver and support technical training needed while working on the shopfloor (for example: headsets, devices, apps, new learning platforms, etc.).
- Stay up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you’ll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Service and Selling Coach in Exeter employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Service and Selling Coach, you will not only enhance your coaching skills but also contribute to a team dedicated to delivering unparalleled customer service, all while enjoying the benefits of a supportive environment that values continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Selling Coach in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing John Lewis's website and social media. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Service & Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Be ready to showcase your creativity! Think of examples where you've delivered training or coaching in unique ways. This will demonstrate your ability to cater to different learning styles, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Service and Selling Coach in Exeter
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of Service and Selling Coach. We’re looking for specific examples of your coaching and training abilities, so don’t hold back on showcasing your past successes!
Be Creative in Your Approach:Since creativity is key in delivering engaging training sessions, feel free to express your unique style in your application. Whether it’s through your writing style or the examples you choose, show us how you can think outside the box when it comes to training and coaching.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and selling techniques. Familiarise yourself with John Lewis's values and how they translate into exceptional service. This will show that you're not just interested in the role, but that you genuinely understand what makes their service stand out.
✨Showcase Your Coaching Skills
Prepare to discuss your previous experiences in coaching or training others. Think of specific examples where you've successfully improved someone's skills or performance. Be ready to demonstrate how you adapt your coaching style to different learning preferences, as this is key for the role.
✨Engage with Scenarios
Expect to be asked situational questions during the interview. Prepare by thinking about how you would handle various customer service scenarios or training challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Be Tech-Savvy
Since the role involves using various systems and platforms, make sure you're comfortable discussing your computer skills. If you have experience with learning platforms like Workday or One Place Learning, highlight that. Being able to talk about how you can leverage technology in training will set you apart.
