At a Glance
- Tasks: Deliver exceptional customer experiences and support marketing events to drive sales.
- Company: Join Ralph Lauren, a brand known for its commitment to quality and customer service.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Other info: Opportunities for career growth and a focus on work-life balance.
- Why this job: Be part of a dynamic team that values your input and creativity.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Putting the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations, ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential Skills / Experience
- Basic IT literacy skills.
- Strong communication skills.
Desirable Skills / Experience
- Experience of working in a customer-facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
Important Points to Note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner – Ralph Lauren in Exeter employer: John Lewis & Partners
As a Brand Sponsored Partner at Ralph Lauren, you will thrive in a dynamic and supportive environment that prioritises exceptional customer experiences and personal growth. Our commitment to flexible working arrangements ensures a healthy work-life balance, while our focus on training and development empowers you to excel in your role and advance your career. Join us in creating memorable moments for our customers and be part of a team that values collaboration, innovation, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Sponsored Partner – Ralph Lauren in Exeter
✨Tip Number 1
Get to know the brand inside out! Research Ralph Lauren and understand their values, products, and customer base. This will help you connect with the interviewers and show that you're genuinely interested in being a Brand Sponsored Partner.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your customer service mindset! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellent customer experiences, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application as soon as possible, especially since we might close vacancies early if we get a lot of interest. So, get your application in and let’s get you on board!
We think you need these skills to ace Brand Sponsored Partner – Ralph Lauren in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to meet their needs. This will show that you're a great fit for the Brand Sponsored Partner role!
Be Specific About Your Skills:Highlight your communication skills and any relevant experience, even if it's not directly in retail. We want to see how you can bring your unique talents to our team, so don’t hold back on showcasing what you’ve got!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Show us how you can deliver excellent customer experiences and contribute to our brand's success.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Brand
Before the interview, dive deep into Ralph Lauren's brand values and customer experience philosophy. Understand their best sellers and recent marketing campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to enhancing customer loyalty.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you put customers first. Think about times you resolved complaints or exceeded customer expectations. This will show that you understand the importance of delivering excellent service and are ready to embody that in your role.
✨Showcase Communication Skills
Since strong communication is key, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend. This will help you feel more comfortable discussing how you would engage with customers during the interview.
✨Be Ready to Suggest Improvements
Think about ways to enhance the customer experience or shop standards. Prepare a couple of ideas to share during the interview, showing that you're proactive and eager to contribute to continuous improvement. This will highlight your initiative and commitment to the role.
