At a Glance
- Tasks: Provide accurate estimates for window products and deliver exceptional customer service.
- Company: Join John Lewis, a leader in home furnishings with a focus on customer delight.
- Benefits: Competitive salary, business vehicle, and opportunities for professional growth.
- Other info: Mobile role with travel across London and flexible working hours.
- Why this job: Engage with customers and make their homes beautiful while working independently.
- Qualifications: Full driving licence, strong customer service skills, and IT literacy required.
The predicted salary is between 30500 - 43300 € per year.
About the role
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers' homes. Focus on engaging, inspiring and delighting our customers in delivering a market‑leading customer experience. We are currently recruiting for 4 heads across our London catchment area: 2 based in the Horsham catchment which will cover from Brighton to Kingston and 2 based in the Brent Cross catchment covering North, West and Central London areas. You will have access to a business use vehicle.
Salary: £30,500 - £43,300
Contract type: Permanent contract
Working pattern: 37.5 hours per week, Monday to Saturday on a rota basis
Location: Mobile position – travel required visiting customers' homes, occasional office meetings and training
Key responsibilities:
- Using your sales, customer service skills and product knowledge you will be responsible for carrying out a quote on window dressing products (curtains & blinds) and converting the quote into a sale.
- Your role will also include promoting and providing an accurate quote for the fitting of the selected product.
- This role is very independent and, although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer‑facing role that involves providing customers with accurate estimates using our computerised systems.
- The role requires a high level of customer service as you will be visiting customers' properties to complete a full on‑site survey for preparation and materials for a number of projects.
- You will be responsible for providing accurate error‑free work, demonstrating excellent communication skills and aim to gain acceptance of the plans you produce from every customer.
- The role requires a considerable amount of driving between the branch, customer homes and the service building – a business use vehicle is provided for this purpose.
- Your journey to customer appointments each day will be routed from and then back to your designated home/branch and you may be required to travel to this location outside of your working hours using your dedicated vehicle.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre‑employment screening: 3‑year references, basic disclosure, DVLA check.
Essential skills & experience you'll need:
- Full, clean driving licence
- Excellent customer service and selling skills
- IT literacy
- Communication skills
- Confidence working independently
Desirable skills & experience you may have:
- Proven sales experience
- Understanding of window dressings
- Experience working with home products
Estimator, Furnishing Fabrics, London employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises customer engagement and satisfaction. Our employees benefit from competitive salaries, a supportive environment for personal growth, and the unique opportunity to work independently while making a meaningful impact in customers' homes across London. With access to a business use vehicle and ongoing training, we ensure our team is well-equipped to deliver a market-leading customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator, Furnishing Fabrics, London
✨Tip Number 1
Get to know the company! Research John Lewis and their window products. Understanding their values and customer service approach will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to showcase your sales and customer service skills. Think of examples from your past experiences that highlight how you’ve delighted customers.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Estimator, Furnishing Fabrics, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged and delighted customers in the past, as this role is all about providing a top-notch experience!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences relevant to estimating and sales.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Estimator role by mentioning your understanding of window dressings and any relevant sales experience. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the window dressing products you'll be estimating. Research John Lewis's offerings and understand the features and benefits of curtains and blinds. This knowledge will help you answer questions confidently and show your passion for the role.
✨Show Off Your Customer Service Skills
Since this role is all about engaging and delighting customers, prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you turned a challenging interaction into a positive outcome. This will demonstrate your ability to connect with clients.
✨Time Management is Key
As the role involves travelling and managing appointments, be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share strategies you’ve used in previous roles to ensure you meet deadlines and keep customers happy.
✨Practice Your Communication Skills
Since you'll be communicating with customers on-site, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you explain complex information simply. This will help you feel more at ease during the actual interview.
