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- Tasks: Protect profits by investigating shrinkage trends and deterring theft on the shop floor.
- Company: Join a dynamic team focused on profit protection and customer safety.
- Benefits: Flexible working hours, comprehensive training, and a supportive work environment.
- Other info: Opportunities for career growth and a good work-life balance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and confidence in conflict resolution are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature, you need to be 18-years or older to work in this role. You'll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential skills/experience you'll need
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable skills/experience you may have
- Previous experience of working in a loss prevention role and a customer-facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
Important points to note
- It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Loss Prevention Partner in England employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner in England
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being a part of it.
✨Tip Number 2
Practice your conflict resolution skills! Since you'll be dealing with tricky situations, think of examples from your past where you've successfully managed conflicts. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss shrinkage trends and how you would tackle them. Brush up on your analytical skills and come prepared with ideas on how to minimise losses. This shows you're proactive and ready to contribute from day one.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Loss Prevention Partner in England
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll need excellent verbal and written communication skills, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience that highlights your ability to communicate effectively.
Highlight Your Attention to Detail: As a Loss Prevention Partner, spotting trends and signs of profit loss is key. In your application, mention any past experiences where your attention to detail made a difference. This could be anything from previous jobs to personal projects.
Demonstrate Conflict Resolution Experience: You'll need to be confident in resolving conflict, so share examples in your application where you've successfully managed difficult situations. This will show us that you can handle the challenges that come with the role.
Apply Early and Through Our Website: We sometimes close vacancies early due to high application volumes, so don’t wait! Apply through our website as soon as you can to ensure your application is considered. Plus, if you need any adjustments during the process, just let us know!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Loss Prevention Partner. Familiarise yourself with concepts like shrinkage, conflict resolution, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a conflict situation, so think of examples from your past experiences where you successfully resolved issues.
✨Demonstrate Attention to Detail
As a Loss Prevention Partner, spotting trends and signs of profit loss is crucial. During the interview, highlight any experiences where your attention to detail made a difference. You could mention instances where you identified discrepancies or improved processes in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the Profit Protection team and their strategies for minimising shrinkage. This shows that you're proactive and engaged, plus it gives you a better understanding of the company culture and expectations.