At a Glance
- Tasks: Join our 3-month training to become a qualified Customer Delivery Technician.
- Company: Be part of John Lewis, the UK's largest employee-owned business.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
- Why this job: Deliver joy by installing products that customers love in their homes.
- Qualifications: Must have a UK B-Category driving licence and great customer service skills.
The predicted salary is between 20700 - 25300 £ per year.
As our Driver Technician Trainee 7.5t, you will be supported through our 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to the nature of these roles, we require all applicants to be 18 or over by their start date.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall‑mount TVs, integrated appliances, and hard‑wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
- It is important to note that the completion of the 90‑day programme will be based on the individual’s input into the programme and may vary based on training needs.
- Please note this role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential Skills/Experience You'll Need
- UK B‑Category manual driving licence with no more than 6 points.
- Previous experience in a customer‑facing role.
- Have great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
Desirable Skills/Experience You May Have
- Prior experience in installation and customer delivery services.
- Previous role model or team leader experience.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
7.5T Customer Delivery Driver Trainee, Technician in Enfield employer: John Lewis & Partners
John Lewis & Partners is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Milton Keynes, the company provides comprehensive training for its In-Store Customer Experience Specialists, ensuring that all team members have the skills needed to excel in their roles while fostering a sense of community and collaboration among staff.
