At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join a dynamic retail environment focused on growth and empowerment.
- Benefits: Competitive pay, career development opportunities, and a supportive team culture.
- Other info: Ideal for those passionate about people and customer satisfaction.
- Why this job: Make a real impact by shaping a positive shopping journey for customers.
- Qualifications: Experience in leading teams in fast-paced, customer-focused settings.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Team Manager in Edinburgh employer: John Lewis & Partners
As a Team Manager at our vibrant retail location, you will thrive in a supportive and dynamic work culture that prioritises both customer satisfaction and employee development. We offer comprehensive training programmes and clear pathways for career advancement, ensuring that every Partner feels valued and empowered to excel. Join us in creating exceptional shopping experiences while enjoying the unique benefits of working in a collaborative environment that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. You never know who might have a lead on a Team Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've empowered your team in the past, and how you plan to create a supportive culture in your new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Manager in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others, so share specific examples of how you've empowered your team to achieve their best.
Customer Focus is Key:Since this role is all about exceptional customer service, don’t forget to mention your approach to creating a seamless shopping journey. Tell us about times when you’ve gone above and beyond for customers!
Be Authentic:We love genuine connections! When writing your application, let your personality shine through. Share your passion for people and how you build relationships with both customers and your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of exceptional customer service. Be ready to discuss how you've created seamless shopping experiences in the past and how you can empower your team to do the same.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired and developed your team members, helping them reach their full potential. This will show that you're not just a manager, but a true leader.
✨Build Relationships
Since building genuine relationships is key, come prepared with examples of how you've successfully engaged with customers and stakeholders. Highlight any strategies you've used to foster a supportive environment for your team.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, especially around handling grievances or disciplinary actions. Think through your past experiences and how you navigated those situations, demonstrating your ability to act with authority and accountability.
