At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic role with a focus on creativity and continuous learning.
- Why this job: Make a real impact by shaping the customer experience and developing your coaching skills.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Service & Selling Coach in one of our John Lewis shops, you’ll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Provide Partners with constructive feedback to help their personal development.
- Be creative in how you deliver training to cater for different learning styles.
- Plan and deliver inductions for new Partners.
- Deliver and support technical training needed while working on the shopfloor (for example: headsets, devices, apps, new learning platforms, etc.).
- Stay up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you’ll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Service & Selling Coach in Eastleigh employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Service & Selling Coach, you will not only have the opportunity to develop your coaching skills but also contribute to a team dedicated to delivering unparalleled customer service. With comprehensive training programmes and a commitment to employee development, our shops provide a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Selling Coach in Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Service & Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can deliver training in engaging ways. Be ready to share examples of how you've adapted your coaching style to different learning preferences in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Service & Selling Coach in Eastleigh
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of Service & Selling Coach. We’re looking for specific examples of your coaching and training abilities, so don’t hold back on showcasing your past successes!
Be Creative in Your Approach:Just like in the role, we appreciate creativity! Use engaging language and a unique style in your application to stand out. Think about how you can present your qualifications in a way that reflects your personality and teaching style.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of John Lewis and its customer service ethos. Understand their values and how they translate into the training and coaching you'll be providing. This will show that you're genuinely interested in the role and can align with their mission.
✨Showcase Your Coaching Style
Prepare to discuss your coaching methods and how you adapt to different learning styles. Think of examples where you've successfully trained individuals or groups, and be ready to demonstrate your ability to give constructive feedback. This is key for the Service & Selling Coach role!
✨Engage with Scenarios
Be ready to tackle hypothetical scenarios during the interview. Think about how you would handle various customer service situations or how you'd approach training a new Partner. This will help the interviewers see your problem-solving skills and creativity in action.
✨Tech Savvy is a Must
Since the role involves using various systems and platforms, make sure you highlight your computer skills. Familiarise yourself with any relevant tools like Workday or One Place Learning, and be prepared to discuss how you would use technology to enhance training sessions.
