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- Tasks: Train to become a home installation specialist, delivering and installing products with a supportive team.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business, focused on retail excellence.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Be part of a culture that values kindness, respect, and personal growth while making customers happy.
- Qualifications: Must be 18+, have a manual C1 driving licence, and experience in customer service.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 8000 - 12000 £ per month.
Driver Installer Trainee, Customer Delivery Hub
Join to apply for the Driver Installer Trainee, Customer Delivery Hub role at John Lewis & Partners
Driver Installer Trainee, Customer Delivery Hub
4 hours ago Be among the first 25 applicants
Join to apply for the Driver Installer Trainee, Customer Delivery Hub role at John Lewis & Partners
About The Role
As one of our Installation Trainees, you\’ll be training to become one of our qualified and accredited home installation specialist with the support of our knowledgeable and supportive team based in one of our Customer Delivery Hubs. Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.Due to its nature, you need to be 18-years or older to work in this role.
About The Role
As one of our Installation Trainees, you\’ll be training to become one of our qualified and accredited home installation specialist with the support of our knowledgeable and supportive team based in one of our Customer Delivery Hubs. Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.Due to its nature, you need to be 18-years or older to work in this role. Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you\’re responsibilities will include: – Being an ambassador for the John Lewis brand with great customer service as your number one priority. – Helping load up your lorry with the days deliveries working alongside the warehouse team. – Demonstrating great respect and courtesy for the customer\’s home and handle unexpected situations to find the best possible solution for your customers. – Installing products efficiently and quickly for our customers and demonstrating how they work once installed. – Keeping up to date with new products and technologies to help you perform your role at your best. – Maintaining a safe working environment. Essential skills/experience you\’ll need Previous experience of installation is required for this role and we\’ll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include: – Manual C1 UK driving licence (with a maximum of 6-points). – DCPC (Drivers Qualification Card) and Tachograph Card. – Previous experience driving a 7.5 tonne vehicle. – Previous experience in a customer facing role. – Great verbal communication skills both over the phone and face to face. – Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses). – Good understanding of technology. Desirable skills/experience you may have – Installation and disconnection of white goods. – TV installation. – Assembly of flat pack.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Driver Installer Trainee, Customer Delivery Hub employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Installer Trainee, Customer Delivery Hub
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any discussions.
✨Tip Number 2
Highlight any previous experience in customer-facing roles. Being able to showcase your ability to handle customer interactions positively will be crucial, as this role heavily relies on excellent customer service.
✨Tip Number 3
Prepare to discuss your driving experience, especially with larger vehicles. Since a C1 UK driving licence is essential, being ready to talk about your driving history and any relevant qualifications will set you apart.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. As a trainee, showing enthusiasm for gaining new skills, particularly in installation and technology, will make you a more attractive candidate for the role.
We think you need these skills to ace Driver Installer Trainee, Customer Delivery Hub
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in installation or customer-facing roles. Mention specific tasks you've performed that relate to the responsibilities of the Driver Installer Trainee position.
Showcase Your Skills: Clearly outline your manual driving skills, especially if you have a C1 UK driving licence and experience with 7.5 tonne vehicles. Include any relevant qualifications like the DCPC and Tachograph Card.
Demonstrate Customer Service Focus: Since this role involves direct interaction with customers, highlight your customer service skills. Provide examples of how you've successfully handled customer interactions in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of John Lewis & Partners. Show that you understand their commitment to quality service and teamwork, and express your enthusiasm for being part of their team.
How to prepare for a job interview at John Lewis & Partners
✨Show Your Customer Service Skills
As a Driver Installer Trainee, you'll be the face of the John Lewis brand. Make sure to highlight any previous customer-facing experience during your interview. Share specific examples of how you've provided excellent service and resolved issues for customers.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the types of products you'll be installing, such as furniture and electrical appliances. Be prepared to discuss any relevant technical skills or experiences you have, especially if you've worked with similar products before.
✨Emphasise Teamwork and Communication
This role involves working closely with a partner during deliveries. Talk about your ability to work in a team and communicate effectively, both verbally and non-verbally. Share examples of successful teamwork from your past roles.
✨Prepare for Physical Demands
The job requires physical strength and stamina, so be ready to discuss how you can handle the physical aspects of the role. Mention any previous experience that involved heavy lifting or manual labour, and express your willingness to meet these demands.