At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive salary, 4-day work week, and opportunities for professional growth.
- Other info: Dynamic role with heavy lifting and a focus on teamwork.
- Why this job: Be a key player in delivering joy to customers' homes with your skills.
- Qualifications: Must have installation experience and a valid C1 driving licence.
The predicted salary is between 39654 - 39654 £ per year.
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes such as furniture, kitchen appliances, sound systems and TV sets as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.
Useful Information About The Vacancy:
- Due to its nature, you need to be 18 years or older to work in this role.
- Schedule Pattern: 4 days per week, 5 week rota. Monday-Friday 10:00-21:00, Saturday 07:00-18:00.
- Salary: Expected starting rates for a Driver Technician, Customer Delivery Hub will be £39,654.58 (Annual).
Key Responsibilities:
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
- Previous experience of installation is required for this role and we’ll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring:
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Driver Technician 7.5T, Customer Delivery Hub in Dartford employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Driver Technicians a supportive work culture that values teamwork and customer service excellence. With competitive salaries, opportunities for professional development, and a commitment to employee well-being, our Customer Delivery Hub is not just a workplace but a community where you can thrive and make a real impact in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician 7.5T, Customer Delivery Hub in Dartford
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your skills! If you have experience with installations or customer service, be ready to share specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Driver Technician 7.5T, Customer Delivery Hub in Dartford
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have with installations and customer service. We want to see how your skills align with the role of a Driver Technician, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show us that you understand what we’re looking for in a Technician Specialist.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of home installations and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any specific installation techniques. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since customer service is a top priority for John Lewis, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your alignment with their values.
✨Demonstrate Team Spirit
As a Driver Technician, you'll be part of a two-person delivery crew. Highlight your teamwork skills during the interview by sharing stories of successful collaborations. Discuss how you can coach and support your colleagues, showing that you're not just a great technician but also a valuable team player.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle unexpected challenges, like tight spaces or heavy lifting. Being able to articulate your problem-solving skills will set you apart and show that you're ready for the physical demands of the job.
