At a Glance
- Tasks: Support customers with queries, complaints, and services in a friendly manner.
- Company: Join the UK's largest employee-owned business, known for its quality and service.
- Benefits: Enjoy flexible working arrangements and comprehensive training to excel in your role.
- Other info: Must be 18 or older; apply early as positions may close quickly.
- Why this job: Be part of a trusted brand that values inclusivity and personal growth.
- Qualifications: Excellent customer service and communication skills; previous experience is a plus but not required.
The predicted salary is between 28800 - 43200 € per year.
About the role
As a Customer Support Partner, you\'ll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through the Partner-led service that our competitors just can\'t match. Your tasks will include supporting JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, handling lost property, and managing a wide range of customer queries and complaints.
Due to its nature and financial legislation, you need to be 18 years or older to work in this role.
Key Responsibilities
- Approach work with a friendly, welcoming, and self-motivated attitude to provide the best customer experience.
- Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
- Represent the John Lewis brand and uphold its reputation as a trusted company.
- Support the wider shop team when required and coach Partners on our services and handling customer queries/complaints.
- Promote our services at in-store events.
Essential skills/experience
- Excellent customer service skills.
- Strong computer skills with the ability to operate multiple softwares.
- Strong administrative and organizational skills with attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience
Previous experience in a customer-facing role is welcomed, but comprehensive training will be provided to help you perform at your best every day.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, offering competitive prices, quality, and service in John Lewis and Waitrose.
As Partners, we share ownership and responsibility, contributing to our collective success. We foster an inclusive environment where everyone can be themselves and thrive, growing both individually and as a team.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed during the recruitment process and encouraged to complete necessary documents promptly.
We recommend applying early, as vacancies may close before the deadline if we receive a high volume of applications.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.
#J-18808-LjbffrCustomer Support Partner in Reading employer: John Lewis & Partners
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, where every Partner is empowered to contribute to our collective success. Our inclusive work culture fosters personal and professional growth, offering comprehensive training and flexible working arrangements that cater to individual needs. Join us as a Customer Support Partner and experience a rewarding environment where your efforts directly impact customer satisfaction and the reputation of a trusted brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Reading
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding what makes the company unique will help you convey your enthusiasm for the role during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related. Highlight how your skills can translate into providing excellent support in this role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently when addressing customer queries.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will demonstrate your capability to handle complaints effectively.
We think you need these skills to ace Customer Support Partner in Reading
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and essential skills required for the Customer Support Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV showcases your customer service skills and any relevant experience. Use clear headings, bullet points, and concise language to make it easy for the hiring team to see your qualifications at a glance.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer queries or complaints in the past, demonstrating your ability to provide excellent service.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Support Partner, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, demonstrating your friendly and compassionate approach.
✨Familiarise Yourself with the Brand
Research John Lewis and its values before the interview. Understanding the brand's reputation and commitment to customer service will help you articulate how you can contribute to maintaining that standard during your interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and logically. You might be asked situational questions, so think about how you would handle various customer interactions and be ready to discuss them.
✨Prepare for Teamwork Questions
Since supporting the wider shop team is part of the role, be prepared to discuss your experience working in teams. Think of examples where you collaborated with others to achieve a common goal, and how you can coach fellow Partners on services.
