At a Glance
- Tasks: Support customers with queries, complaints, and various services in a friendly manner.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business, committed to a happier world.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Other info: Must be 18 or older; apply quickly as roles may close early.
- Why this job: Be part of a team that values kindness, respect, and innovation in retail.
- Qualifications: Excellent customer service skills and a positive attitude are essential; training provided.
The predicted salary is between 24000 - 36000 £ per year.
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John Lewis & Partners provided pay range
This range is provided by John Lewis & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
As a Customer Support Partner, you\'ll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can\'t compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.Due to its nature and financial legislation, you need to be 18-years or older to work in this role. Key Responsibilities - Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience. - Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner. - Be an ambassador for the John Lewis brand and it\'s reputation as a trusted company. - Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints. - Promote our services at in-store events. Essential skills/experience you\'ll need - Excellent customer service skills. - Great computer skills with the ability to work with multiple softwares. - Strong admin/organisational skills, whilst paying close attention to detail and compliance. - Excellent communication skills with a logical approach Desirable skills/experience you may have - Previous experience of working in a customer facing role is welcomed. However, we\'ll provide all the training you need so that you can perform at your best, everyday.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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#J-18808-LjbffrCustomer Support Partner in Norwich employer: John Lewis & Partners
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to make a difference. With a strong commitment to work-life balance, flexible working options, and continuous personal development, we create an environment that encourages growth and innovation while ensuring our Partners feel supported and respected. Join us in delivering exceptional customer service and be part of a team that truly cares about making the world a happier place.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis & Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis & Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Partner in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis & Partners:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis & Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis & Partners!
How to prepare for a job interview at John Lewis & Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
