Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and exceptional customer service in-store for electrical products.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Other info: Full and part-time roles available, including evenings and weekends.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and technical support experience are essential.
The predicted salary is between 24000 - 36000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Technical Support Partner based in one of our John Lewis shops, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we\’re known for.
You\’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Key Responsibilities
It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:
- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you\’ll need
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable skills/experience you may have
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
Full and Part time hours available to include evenings and weekends.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-Ljbffr
Customer Facing Technical Support Partner, In-Store employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing Technical Support Partner, In-Store
✨Tip Number 1
Familiarise yourself with the products sold at John Lewis, especially the electrical items. Understanding the common issues customers face with these products will help you demonstrate your technical expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you troubleshoot technical issues. This will prepare you to handle customer queries effectively and show your ability to empathise with their concerns.
✨Tip Number 3
Research the values and culture of John Lewis Partnership. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who truly understands the brand.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences, particularly in retail. Highlight specific examples where you successfully resolved technical issues or provided exceptional service to customers.
We think you need these skills to ace Customer Facing Technical Support Partner, In-Store
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Customer Facing Technical Support Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous technical support experience or customer-facing roles. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers and suppliers.
Showcase Your Skills: Make sure to showcase your communication skills and product knowledge in your application. Mention any relevant technical expertise you possess that would help you troubleshoot issues effectively in a retail environment.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for joining John Lewis Partnership. Mention why you want to work for them specifically and how you can contribute to their mission of providing exceptional customer service.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electrical products and common technical issues. Be prepared to discuss specific examples of troubleshooting you've done in the past, as this will demonstrate your expertise and ability to resolve customer queries effectively.
✨Emphasise Customer Service Skills
Since this role is customer-facing, highlight your experience in providing exceptional customer service. Share stories that showcase your empathy and ability to communicate clearly with customers, especially when dealing with their product-related issues.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, think about how you handle pressure and busy periods. Be ready to discuss strategies you use to stay organised and efficient while ensuring that customers receive the best service possible.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.