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- Tasks: Provide technical support for electrical products and resolve customer queries.
- Company: Join John Lewis, the UK's largest employee-owned business, known for quality and service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a culture that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and some technical support experience required.
- Other info: Part-time role, 15 hours per week, including weekends.
About the role
Please Note - This is a part-time position, 15 hours per week, including Saturday and Sunday working. As a Technical Support Partner, you will be customer-facing and serve as the first point of contact for delivering technical expertise on electrical products sold in John Lewis. Your role involves helping resolve technical queries with the distinctive service we're known for. You will diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution of product issues for our customers.
Key Responsibilities
- Offering exceptional customer service by showing empathy towards product-related issues.
- Keeping customers informed about product repairs.
- Adhering to business systems and processes to minimize loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
- Good communication skills to engage with third-party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable Skills/Experience
- Experience in a customer-facing retail environment.
- Ability to troubleshoot product-related issues.
About The Partnership
We're the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our promise of 'Never Knowingly Undersold' on price, quality, and service in John Lewis, and passionately serve food lovers in Waitrose. As Partners, we share ownership and the rewards. We contribute to our success, working together through good and challenging times, treating everyone with kindness and respect. We foster an environment where everyone can be themselves and thrive, growing individually and collectively.
Important Points to Note
- Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during recruitment.
- DBS checks are conducted by a registered third-party body, and financial probity checks may also be required.
- We encourage you to complete any vetting promptly to avoid delays.
- We recommend applying early, as vacancies may close early if there are many applicants.
- We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this during your interview with the hiring manager.
Customer Facing Technical Support (in store) employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing Technical Support (in store)
✨Tip Number 1
Familiarise yourself with the electrical products sold at John Lewis. Understanding the features and common issues of these products will help you engage confidently with customers and demonstrate your technical expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate your thoughts clearly and show empathy, which is crucial for a customer-facing role like this one.
✨Tip Number 3
Research common troubleshooting techniques for electrical products. Being able to discuss these methods in your interview will showcase your proactive approach and readiness to resolve customer issues effectively.
✨Tip Number 4
Demonstrate your passion for customer service by sharing specific examples from your past experiences. Highlighting how you've gone above and beyond for customers will resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Customer Facing Technical Support (in store)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Facing Technical Support position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous technical support or customer service experience you have, especially in a retail environment. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers.
Showcase Your Communication Skills: Since good communication is crucial for this role, ensure that your application reflects your ability to engage with customers and third-party suppliers. Consider including examples of how you've successfully resolved customer issues in the past.
Prepare for Potential Vetting: Be aware that some roles may require pre-employment vetting, including DBS checks. Prepare any necessary documentation in advance to streamline the process if you are selected for an interview.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Technical Support Partner, you'll be the first point of contact for customers. Highlight your previous experience in customer service, especially how you've handled technical queries with empathy and efficiency.
✨Demonstrate Technical Knowledge
Familiarise yourself with the electrical products sold at John Lewis. Be prepared to discuss common technical issues and how you would troubleshoot them. This will show your potential employer that you have the expertise needed for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully resolved technical issues or provided exceptional customer service in a fast-paced environment.
✨Discuss Flexibility and Teamwork
Since this role involves supporting the wider shop team, be ready to talk about your ability to work collaboratively and adapt to different tasks. Mention any experience you have with flexible working arrangements, as this is encouraged.
