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- Tasks: Join a dynamic team delivering and installing products in customers' homes.
- Company: Be part of John Lewis, the UK's largest employee-owned business focused on retail excellence.
- Benefits: Enjoy flexible working arrangements and a competitive salary of £34,353 per annum.
- Why this job: Make a real impact by providing excellent service and coaching others in a supportive environment.
- Qualifications: Must be 18+, have a C1 driving license, and experience in customer-facing roles.
- Other info: Opportunities for training and development in a diverse and inclusive workplace.
The predicted salary is between 27500 - 40000 £ per year.
As one of our Technician Specialists, you'll have the opportunity to bring our distinctive John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery team. You will also coach and develop other delivery drivers in home installations and customer service, acting as a role model for the excellent service John Lewis is known for.
Note: You must be 18 or older to work in this role.
Key Responsibilities- Represent the John Lewis brand with excellent customer service.
- Coach, develop, and assess your delivery colleagues, sharing your knowledge to help them perform at their best.
- Assist in loading your vehicle with deliveries alongside the warehouse team.
- Respect customers' homes and handle unexpected situations to find the best solutions.
- Install products efficiently and demonstrate their use to customers.
- Stay updated on new products and technologies.
- Maintain a safe working environment.
- Previous experience in installation work, with training provided to enhance your skills.
- Manual C1 UK driving license (max 6 points).
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Customer-facing experience.
- Excellent verbal communication skills.
- Ability to handle physical demands, including delivering large items.
- Good understanding of technology.
Starting salary: £34,353 per annum.
About The PartnershipWe are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world and are focused on retail excellence, innovation, and diversification. As Partners, we share ownership and responsibility for our success, working together with kindness and respect. We embrace diversity and create an environment where everyone can thrive.
Important Notes- Some roles require pre-employment checks, including DBS and financial probity checks.
- We encourage prompt application as vacancies may close early due to high demand.
- We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss your preferences with the hiring manager during the interview process.
Customer Delivery Hub Driver, Technician employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub Driver, Technician
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and employee ownership will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience you have in installation work or customer service. Be prepared to share specific examples of how you've handled challenging situations or provided excellent service, as this will showcase your suitability for the role.
✨Tip Number 3
Brush up on your technical knowledge related to the products you'll be installing. Being able to discuss the latest technologies and how they work will impress the hiring team and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your driving experience, especially with larger vehicles. Since a C1 UK driving license is required, be ready to talk about your driving history and any relevant training you've completed to reassure them of your capabilities.
We think you need these skills to ace Customer Delivery Hub Driver, Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Hub Driver, Technician position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in installation work, customer service, or driving a 7.5-tonne vehicle. Use specific examples to demonstrate how your skills match what John Lewis is looking for.
Showcase Communication Skills: Since excellent verbal communication is essential for this role, make sure to illustrate your communication abilities in your application. Mention instances where you successfully interacted with customers or coached colleagues.
Express Your Values: John Lewis values kindness, respect, and diversity. In your application, convey how your personal values align with those of the company. Share experiences that reflect your commitment to creating a positive working environment.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Technician Specialist, you'll be representing the John Lewis brand. Be prepared to discuss your previous customer-facing experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Your Technical Knowledge
Stay updated on the latest products and technologies relevant to the role. During the interview, be ready to talk about your experience with installations and how you can effectively demonstrate product use to customers.
✨Emphasise Teamwork and Coaching Abilities
Since you'll be coaching and developing other delivery drivers, share examples of how you've successfully worked in a team or mentored others in the past. This will show your potential employer that you can lead by example.
✨Prepare for Physical Demands
This role involves handling large items and physical work. Be honest about your ability to meet these demands and share any relevant experiences that demonstrate your capability to handle such tasks efficiently.
