At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Other info: Apply early as roles may close quickly due to high demand.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, have a C1 driving licence, and experience in installation.
The predicted salary is between 24000 - 36000 £ per year.
You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Schedule Pattern: 4 days per week, 5 week rota with two shift patterns available. AM shift - Monday-Saturday 06:00-17:00. PM shift - Monday-Friday 10:30-21:30, Saturday 07:00-18:00.
Salary: Please note the expected starting rates for a Driver Technician, Customer Delivery Hub will be £39,640.99
Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring:
- Experience in-home delivery and installation of electrical and furniture products
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
- Assembly of a flat pack. About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Technician in London employer: John Lewis & Partners
John Lewis & Partners is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Milton Keynes, the company provides comprehensive training for its In-Store Customer Experience Specialists, ensuring that all team members have the skills needed to excel in their roles while fostering a sense of community and collaboration among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Technician in London
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Highlight your previous experience in installation and customer-facing roles. Be ready to share specific examples of how you've successfully handled installations or provided excellent customer service in the past.
✨Tip Number 3
Prepare to discuss your driving experience, especially with 7.5 tonne vehicles. Being able to confidently talk about your driving history and any relevant qualifications will show that you're a suitable candidate for the role.
✨Tip Number 4
Demonstrate your ability to work as part of a team. Since this role involves working closely with other delivery drivers, sharing examples of successful teamwork will be beneficial in showcasing your collaborative skills.
We think you need these skills to ace Customer Delivery Hub, Driver Technician in London
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise any previous experience you have in installation or customer service roles. Mention specific examples where you've successfully installed products or provided excellent service, as this aligns with the key responsibilities of the role.
Showcase Your Skills:Clearly outline your skills that are relevant to the position, such as your manual C1 UK driving licence, DCPC, and experience with 7.5 tonne vehicles. Also, highlight your communication skills and ability to handle physical tasks, as these are essential for the job.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to reflect the values and expectations of John Lewis & Partners. Use keywords from the job description to demonstrate that you understand the role and are a good fit for their team.
Express Your Enthusiasm:In your application, convey your excitement about the opportunity to work with John Lewis & Partners. Mention why you admire their brand and how you can contribute to their mission of providing exceptional service to customers.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Driver Technician, you'll be the face of John Lewis. Make sure to highlight your previous customer-facing experience and how you’ve gone above and beyond to ensure customer satisfaction.
✨Demonstrate Technical Knowledge
Familiarise yourself with the products you'll be installing. Be prepared to discuss any relevant technical skills or experiences you have, especially related to installations and technology.
✨Emphasise Teamwork and Leadership
Since you'll be coaching other drivers, share examples of how you've successfully worked in teams and led others. This will show that you're not just a good technician but also a great mentor.
✨Prepare for Physical Demands
Be ready to discuss how you can handle the physical aspects of the job. Mention any relevant experiences that demonstrate your ability to lift heavy items and manage the demands of a delivery role.
