At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and care.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Be the face of John Lewis, bringing joy to customers' homes.
- Qualifications: Experience in installation and a valid C1 driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Customer Delivery Hub, Driver Installer, 7.5T employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee development, we provide comprehensive training and accreditation opportunities, ensuring you are well-equipped to deliver our renowned service. Located in a supportive and collaborative culture, our Customer Delivery Hubs foster teamwork and respect, making it a rewarding place to grow your career while bringing joy to our customers' homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer, 7.5T
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to installation and customer service. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with installations or driving 7.5-tonne vehicles, be sure to highlight that in conversations. Real-life examples can really make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Delivery Hub, Driver Installer, 7.5T
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous installation experience you have. We want to see how you've handled similar roles and what skills you've picked up along the way. Don’t forget to mention your manual C1 driving licence and any customer-facing roles you've had!
Be Personable:Since you'll be representing the John Lewis brand, it's crucial to showcase your customer service skills. Use your application to demonstrate how you’ve gone above and beyond for customers in the past. We love a good story about making someone's day!
Keep It Relevant:Tailor your application to the role. Focus on the key responsibilities mentioned in the job description, like handling heavy items and installing products. We want to see that you understand what the job entails and that you're ready to tackle it head-on.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of installation techniques and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any specific technologies mentioned in the job description. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since being an ambassador for the John Lewis brand is key, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your suitability for the role.
✨Demonstrate Your Driving Experience
As you'll be driving a 7.5-tonne vehicle, it's crucial to talk about your previous driving experience. Share specific instances where you've navigated challenging driving conditions or managed heavy loads. This will reassure them that you’re capable and confident behind the wheel.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle certain installation scenarios or unexpected challenges during deliveries. Think through potential problems and solutions beforehand, so you can demonstrate your problem-solving skills and ability to think on your feet during the interview.
