At a Glance
- Tasks: Deliver and install products like furniture and appliances at customers' homes.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business with a focus on quality and service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Other info: Apply early as roles may close quickly; pre-employment vetting may be required.
- Why this job: Be part of a team that values kindness, respect, and personal growth while making a difference.
- Qualifications: Must be 18+, have a manual C1 driving licence, and previous installation experience.
The predicted salary is between 30200 - 40200 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you will have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew.
Due to its nature, you need to be 18 years or older to work in this role. Please note the expected starting rates for a Customer Delivery Hub, Driver Installer will be £36,204 (Annual).
Key Responsibilities
Your day will see you start at the delivery hub you are based before heading out on route where your responsibilities will include:
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Essential Skills/Experience You Will Need
Previous experience of installation is required for this role and we will assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Drivers Qualification Card) and Tachograph Card.
- Previous experience driving a 7.5 tonne vehicle.
- Previous experience in a customer facing role.
- Great verbal communication skills both over the phone and face to face.
- Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
- Good understanding of technology.
Desirable Skills/Experience You May Have
Installation and disconnection of white goods, TV installation, assembly of flat pack.
About The Partnership
We are the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We are not just employees, we are Partners, driven by our purpose to build a happier world. As we look to our future, there has never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Important Points to Note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Customer Delivery Hub, Driver Installer in Dartford employer: John Lewis & Partners
John Lewis & Partners is an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Employees benefit from comprehensive training and development opportunities, ensuring personal growth while working in a dynamic environment that prioritises safety and quality service. With a strong commitment to employee well-being and a reputation for excellence, joining John Lewis means being part of a respected brand that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in Dartford
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. As a Driver Installer, you'll be representing the company, so understanding their commitment to customer service and quality will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in installation or customer-facing roles. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your driving experience, especially with larger vehicles. Since you'll be operating a 7.5 tonne vehicle, showcasing your confidence and competence in driving and handling such vehicles can give you an edge.
✨Tip Number 4
Stay updated on the latest technology and products related to home installations. Being knowledgeable about the items you'll be installing can impress your interviewers and show that you're proactive about your role.
We think you need these skills to ace Customer Delivery Hub, Driver Installer in Dartford
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Customer Delivery Hub, Driver Installer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Make sure to emphasise any previous installation experience, customer service roles, and your ability to handle physical tasks. Use specific examples from your past work to demonstrate your skills and suitability for the role.
Showcase Your Communication Skills:Since great verbal communication is essential for this role, include examples of how you've effectively communicated with customers in previous positions. This could be through face-to-face interactions or over the phone.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Driver Installer, you'll be the face of John Lewis. Make sure to highlight your previous customer-facing experience and how you prioritise customer satisfaction. Share specific examples of how you've handled challenging situations with customers in the past.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the products you'll be installing, such as kitchen appliances and furniture. Be prepared to discuss any relevant technical skills or experiences you have, especially if you've worked with similar products before.
✨Emphasise Teamwork and Communication
This role involves working closely with a partner during deliveries. Talk about your ability to communicate effectively and work as part of a team. Share examples of successful collaborations in previous roles to illustrate your teamwork skills.
✨Prepare for Physical Demands
The job requires handling large items and being physically active. Be ready to discuss how you cope with physical demands and any relevant experiences that demonstrate your capability to manage such tasks efficiently.
