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For Companies At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Flexible working options, supportive environment, and career growth opportunities.
- Why this job: Be a key part of creating happy homes while driving a 7.5-tonne vehicle.
- Qualifications: Experience in installation and a valid C1 driving licence required.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day\’s deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer\’s home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you\’ll need:
- Previous experience of installation is required for this role and we\’ll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points)
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring:
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
About The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Hub, 7.5t Driver Installer employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, 7.5t Driver Installer
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their commitment to customer service and how you can contribute to that. It’ll show you’re genuinely interested!
✨Tip Number 2
Practice your delivery skills! Since you’ll be installing products, think about how you’d explain the features to a customer. Role-play with a friend or family member to get comfortable with the tech talk and customer interaction.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart but practical. You want to look professional while also showing you understand the hands-on nature of the job. Plus, it’ll help you feel more confident!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Customer Delivery Hub, 7.5t Driver Installer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous installation experience you have in your application. We want to see how your skills align with the role, so don’t hold back on sharing relevant stories!
Be Customer-Focused: Since customer service is key for us, emphasise your experience in customer-facing roles. Share examples of how you've gone above and beyond for customers in the past – it’ll make your application stand out!
Keep It Relevant: Tailor your application to the job description. Mention your manual C1 driving licence and any experience with 7.5-tonne vehicles. We love seeing candidates who understand the specifics of the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team at John Lewis!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Before the interview, brush up on your knowledge of installation techniques and the products you'll be working with. Familiarise yourself with common appliances and furniture items, as well as any specific technologies mentioned in the job description. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Customer Delivery Hub Driver Installer, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or provided solutions that made a difference. This will demonstrate your commitment to the John Lewis brand.
✨Practice Your Communication
Great verbal communication is essential for this role. Practice explaining complex installations in simple terms, as you’ll need to demonstrate how products work to customers. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Be Ready for Physical Challenges
Since the role involves heavy lifting, be prepared to discuss your physical capabilities and any relevant experience you have. Highlight your ability to handle large items safely and efficiently, and mention any previous roles where you’ve had to manage similar tasks.