At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Exciting opportunities for career development in a dynamic retail environment.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
About the role
As a Customer Assistant in one of our John Lewis shops, you\'ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you\'ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we\'re known for and build their loyalty with our brand for a lifetime.
Due to working time regulations, application must be 18 years or over to apply.
If you are employed on or before the 4th October 2025, In addition to the pay stated you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you\'ll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We\'ll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
About The Partnership
We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\'re not just employees, we\'re Partners, driven by our purpose to build a happier world. As we look to our future, there\'s never been a more exciting time to join us.
We\'re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\'re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\'s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\'ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant Nights, Christmas in Cheadle employer: John Lewis & Partners
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional customer service and creating memorable shopping experiences. Our inclusive work culture fosters personal growth and collaboration, ensuring that all employees feel valued and empowered to thrive. With flexible working options and a commitment to maintaining a healthy work-life balance, joining our team means becoming part of a community dedicated to making a positive impact together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Nights, Christmas in Cheadle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and its values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to outstanding service.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves various tasks, be prepared to discuss how you can adapt to different situations and support your team wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at John Lewis, which is always a bonus!
We think you need these skills to ace Customer Assistant Nights, Christmas in Cheadle
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that engaging and inspirational vibe to our team!
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and how you can contribute to our friendly and inclusive environment.
Tailor Your Application:Make sure to tailor your application to the role. Mention specific responsibilities from the job description and how your skills align with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond for customers in the past, even if it's from a different role.
✨Showcase Your Product Knowledge
Familiarise yourself with the products that John Lewis offers, especially those relevant to the Christmas season. Being able to discuss product features and benefits will show your enthusiasm and readiness to help customers find what they need.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of examples where you've worked well with others. Be prepared to discuss how you can support your colleagues during busy times, whether it’s helping with stock replenishment or till support.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture and how they support their Partners. This shows your genuine interest in being part of the team and helps you understand if the role is the right fit for you.
