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- Tasks: Deliver exceptional customer service and help customers find the perfect gifts this Christmas.
- Company: Join John Lewis & Partners, a leading employee-owned business in the UK.
- Benefits: Earn £13.60 per hour with flexible part-time and full-time hours available.
- Why this job: Be part of a festive team and create memorable experiences for customers.
- Qualifications: Basic IT skills and good communication; customer-facing experience is a plus.
- Other info: Full training provided, with potential for permanent roles after the season.
About The Role Christmas is an exciting time at John Lewis & Partners, and a magical atmosphere builds in our shops throughout the festive season. It’s our Partners’ dedication and commitment to helping customers find the perfect gift for their loved ones that makes it a memorable experience for all. We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you’ll be part of something really special, working as part of a diverse team where you are free to be yourself.
- Temporary contracts across the Christmas period
- Pay – £13.60 hourly
- Various Part Time and Full time positions available, ranging from 25 hours to 37 hours per week between the hours 12:00- 21:00 to include evenings, late finishes and weekends. Must be able to work every Thursday and Friday.
- Interviews will commence from Monday 15th September and will be Group Assessments
- Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role
Key responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Essential skills and/or experience you’ll need
- Basic IT literacy
- Communication skills
Desirable skills and/or experience you may have
- Experience of working in a customer‑facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, every day
- Merchandising and product displays experience
Additional Information
- There may be some permanent roles available, but most roles are temporary until early January 2026
- Please advise us at the application stage if you require a reasonable adjustment as part of the assessment process
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Location: London, England, United Kingdom
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Customer Assistant- Christmas employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Christmas
✨Tip Number 1
Get to know the company culture! Before your interview, check out John Lewis & Partners' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their festive spirit.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during group assessments and interviews, showing that you can deliver the exceptional service they’re known for.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various hours, highlight your availability and willingness to take on different tasks. This shows you’re a team player who can jump in wherever needed, which is key during the busy Christmas period.
✨Tip Number 4
Apply early through our website! With high volumes of applications, getting your application in sooner rather than later can make a big difference. Plus, it shows your enthusiasm for joining the team during this magical time!
We think you need these skills to ace Customer Assistant- Christmas
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our festive team.
Highlight Your Customer Service Skills: Even if you don’t have direct experience, think about times you've helped others or provided great service. Share those stories in your application to show us you understand the importance of putting customers first!
Tailor Your Application: Make sure to read the job description carefully and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in the role and understand what it takes to be a great Customer Assistant.
Apply Early!: We sometimes close vacancies early due to high demand, so don’t wait around! Head over to our website and get your application in as soon as you can to avoid missing out on this exciting opportunity.
How to prepare for a job interview at John Lewis & Partners
✨Know the Company
Before your interview, take some time to research John Lewis & Partners. Understand their values, especially their commitment to customer service and teamwork. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of times when you've helped someone or resolved a problem. Be ready to share these examples during the interview. Highlighting your ability to put customers first will resonate well with the interviewers.
✨Be Flexible and Adaptable
Since the role requires working various hours, including evenings and weekends, be prepared to discuss your availability. Show that you’re willing to adapt to the needs of the team and the business, which is crucial during the busy Christmas period.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates during peak times. This shows your enthusiasm for the role and helps you understand what it’s like to work there.