At a Glance
- Tasks: Deliver exceptional customer service and support in a festive retail environment.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £12.40 per hour with flexible full-time and part-time hours.
- Other info: Full training provided, with potential for permanent roles after the season.
- Why this job: Be part of a diverse team and create memorable experiences for customers this Christmas.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus but not required.
About The Role
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Assistant (Christmas) employer: John Lewis & Partners
John Lewis & Partners is an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Employees benefit from comprehensive training and development opportunities, ensuring personal growth while working in a dynamic environment that prioritises safety and quality service. With a strong commitment to employee well-being and a reputation for excellence, joining John Lewis means being part of a respected brand that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Christmas)
✨Tip Number 1
Get to know the company! Before your interview, take some time to research John Lewis & Partners. Understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your group assessment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you respect the opportunity and are serious about joining the team at John Lewis & Partners.
✨Tip Number 4
Apply through our website! We recommend applying early as roles can close quickly. Plus, applying directly through our site gives you the best chance of being noticed. Don’t wait around – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Assistant (Christmas)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our festive team.
Highlight Your Customer Service Skills:Even if you don't have loads of experience, think about any times you've helped someone or provided great service. Share those stories in your application to show us you understand the importance of putting customers first!
Tailor Your Application:Make sure to read the job description carefully and align your skills and experiences with what we're looking for. This shows us that you’re genuinely interested in the role and understand what it takes to be a great Customer Assistant.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and get your application in as soon as you can to avoid missing out on this exciting opportunity.
How to prepare for a job interview at John Lewis & Partners
✨Know the Christmas Spirit
Familiarise yourself with the festive atmosphere at John Lewis & Partners. Think about how you can contribute to creating a magical experience for customers during the busy Christmas season. Be ready to share your ideas on how to engage customers and make their shopping experience memorable.
✨Showcase Your Customer Service Skills
Even if you don’t have extensive experience, think of examples from your past where you’ve provided great customer service. Prepare to discuss how you would handle different customer scenarios, showing that you can put the customer at the heart of everything you do.
✨Flexibility is Key
Since the role requires working various hours, be prepared to discuss your availability openly. Highlight your willingness to work early mornings, late evenings, and weekends. This shows that you’re committed and ready to support the team during the busy festive period.
✨Embrace Teamwork
John Lewis values collaboration, so think about times when you’ve worked well in a team. Be ready to share how you can support your colleagues, whether it’s through till support, stock replenishment, or general shop-keeping tasks. Show that you’re a team player who thrives in a diverse environment.
